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Cloudtalk is an entry-level call center solution with big-business call routing options and a lower price tag than most of its competitors. With it, you…
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While there’s no shortage of high-end equipment you can purchase for your call center, you can’t forget the essentials. And there’s nothing more important to…
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Customer journey maps tell the story of how people behave when interacting with your brand across different touch points. Creating a journey map helps businesses…
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NICE CXone is a cloud-native customer experience (CX) platform that deserves strong consideration from enterprises seeking to consolidate their CX stacks into a single unified…
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An automatic call distributor (ACD) is a telephony device that routes incoming calls to available call center agents based on predetermined call-routing rules. ACD is…
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Customer retention measures what percentage of your customers stay with your business over time. It’s essentially your brand’s ability to turn customers into repeat buyers…
The #1 Call Center CRM (+ a Free Option Just As Good)
Managing customer relationships is a vital piece of the contact center puzzle; the more you know about the needs and habits of your customers, the…
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