IVR (interactive voice response) phone systems are often the first line of contact between a business and its customers. This means that any technical flaw…
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The Best Free IVR (+ a Paid One That’s Budget-Friendly)
If you have the budget for an IVR system, Nextiva’s Advanced IVR is the best choice. But what if you don’t have the money and…
1200x628px Is Good For WordPress Featured Image Size, But…
A lot of websites set their featured image size at 1200x628px because this generally works well across most WordPress themes and page layouts. But that…
4 Steps to Get Useful Call Center CX Feedback From Callers
For any business looking to improve the CX (customer experience) of its call center, gathering caller feedback should be a top priority. Since you’re aiming…
Ecommerce Automation: How to Make More $ While Doing Less
Even if you’re already making a profit with an established ecommerce business, you can likely boost your bottom line without any extra effort by automating…
Ecommerce Niches: 4 Places You Aren’t Looking But Should Be
Ecommerce is one of the fastest growing business models, and for good reason—it works. Finding your specific niche is the first step to establishing a…
In IVA vs. IVR Battle, IVA Wins Every Time. Here’s Why
There’s a good chance you’ve called a customer service hotline before and encountered a voice asking you to press a number to select a self-service…
Conversational IVR: Do Callers Really Want to Speak Freely?
The idea behind conversational IVR is simple: a customer speaks naturally to the IVR as they would with a real agent, and the system understands…
5 Call Queue Management Tips For Under A Minute Hold Times
Nobody likes being put on hold. In fact, research shows that the chances of someone hanging up increase dramatically after just one minute. Of course,…
4 Call Center Problems That Will Close Your Doors
There’s no shortage of challenges that call centers face each day, and all of them are important in their own right. However, the following four…