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Since 2003, the National Do Not Call Registry has prevented telemarketers from pestering Americans with unwanted calls. The registry tells registered companies which telephone numbers…
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Free 30-day TrialShould You Port Number to Google Voice? No. Here’s Why
Porting a number to Google Voice involves transferring your phone number from your current carrier to Google Voice’s cloud-based communications platform. It’s a modern solution…
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When most people think of call centers, they tend to think of some negative stereotypes—and they wouldn’t be entirely wrong. The work environment can be…
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No matter which of the 23 kinds of call centers you operate, your customer service performance levels are critical—which means knowing how to measure them…
14 Call Center Scripts That Guarantee Customer Satisfaction
In the world of call centers, the difference between a frustrated customer hang-up and a satisfied resolution often comes down to just a few words. …
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More businesses are using call forwarding than ever before. If you’re in the small percentage of companies who aren’t, you’re missing out—not just because it…
Exact Steps For Video Call Recording on ALL Platforms
Recording video calls is becoming easier than ever—and while there’s no reason to record every single meeting you have online, there are many times when…
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A contact center is like a call center on steroids; in addition to providing customer service via voice calls, a contact center offers customers a…
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As a call center manager, it’s your job to ensure peak performance and growth. But how do you know if your team measures up? The…
This One Action Guarantees an IVR Call Flow Customers Love
Imagine the ease your callers would feel if they were ushered down a clear, easy-to-understand path to answer their query instead of interacting with a…
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Are you planning to switch from an on-premises communication setup to a cloud-based UCaaS system? Maybe—like most companies who are making the change—you’re excited about…
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