Live chat is always part of a larger ecosystem–usually sales or customer service. Despite the simplicity, tossing a widget on your website and hoping for…
Today's Eggspert
Best Multi-Line Phone Systems for Small Businesses
A multi-line phone system is not just about the physical phone you choose, but also the systems it’s compatible with. Most business phone providers support…
16 Best Business Phone Systems (2024 Review)
After researching 29 different phone systems, we found Nextiva to be the best for most. It has solutions for every type of business, from brand…
15 Best Cloud Based Phone Systems (2024 Review)
We’ve looked at dozens of cloud-based phone systems and call center solutions over the years–Nextiva is our top pick because of its affordability, speedy set…
Missing Customer Calls? Time for Call Center Outsourcing
Missing customer calls is one of the most frustrating experiences for businesses and customers alike, yet many businesses still struggle with it. Sometimes it’s because…
An Offshore Call Center is Worth It, But Not For Savings
An offshore call center is a company dedicated to making and receiving calls on behalf of another business that’s located in a different country. While…
How to Stop Ghost Calls and Why You Should Report Them
Imagine your phone rings and you answer it to find absolutely nothing on the other end—no voices, background noises, or static of any kind. This…
TCP vs UDP: Do You Care About Packet Loss or Delay?
TCP (Transmission Control Protocol) and UDP (User Datagram Protocol) are transport network protocols that enable communication between computers over the internet. In general, TCP is…
Six Warning Signs Visible Only with Call Center Analytics
The world has already generated over 79 zettabytes of data—and forecasters say we’ll more than double that by 2025. The best part about this? Data…
6 UCaaS Trends Pushing Even Reluctant Firms Into the Cloud
Unified Communications as a Service (UCaaS) is a cloud-based delivery model that brings communications into a single platform, such as internal messaging, videoconferencing, or VoIP…