The sheer amount of data associated with an ecommerce store can be highly intimidating, but its collection and analysis are also vital for any ecommerce…
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Here’s The #1 Way to Create Dropdown Menus In WordPress
A dropdown menu is a graphical user interface (GUI) element on a website that reveals additional navigation options whenever a user clicks on or hovers…
4 IVR Pricing Structures (+ The One Your Wallet Will Love)
If you’re considering investing in an Interactive Voice Response (IVR) system, the first thing you might notice is pricing isn’t always super straightforward. There’s a…
IVR Analytics: Metrics That Say Your IVR System Is Working
When used correctly, an interactive voice response (IVR) system can increase business efficiency, improve customer satisfaction, and lower operational costs. But how do you know…
Exactly What An IVR Phone Tree Needs to Best Serve Callers
An IVR phone tree is like a map of your IVR’s pre-recorded messages and menu prompts. When implemented correctly, it can swiftly guide callers to…
Places Not Enough People Go For Leads For Cold Call Lists
Most salespeople take the path of least resistance when creating a list of cold call leads. They compile their lists from the usual suspects—sources like…
Why Natural Language IVR Is A Nightmare for Customers
The rise of automation in everyday life is often bemoaned for its displacement of the human touch. This is especially true when a technology is…
What Customers Want (And Certainly Don’t) With IVR Banking
When implementing an Interactive Voice Response (IVR) system in your bank, you must consider what your customers want—and what they don’t want. IVR in banking…
The Best Call Monitoring Software If That’s All You Want
Call monitoring is a great way to ensure your agents and your call center business are operating at a high level. But with so many…
Striving For A Promotion? Ace These 3 Call Center Best Practices
Getting a promotion at your call center serves as a stamp of recognition for your efforts. It gives you a heightened sense of achievement that…