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7 Top Live Chat Software Solutions Reviewed

by Sherice Jacob

Update: We’ve created a new article for 2015/2016 on this topic. Please visit: https://blog.crazyegg.com/2015/11/05/top-live-chat-software/.

You already know how live chat software can increase conversion rates when used correctly.

But what you may not know is exactly which of the dozens of live chat products out there is right for your business.

Every software has its pros and cons, both for operators and customers.  In this post, we’ll take a closer look at seven of the most popular live chat solutions, so you can decide which one’s best for you.

LivePerson – A Popular, Yet Pricey Choice

liveperson

LivePerson was one of the first live chat software solutions available on the web.

Since then, they’ve used their considerable name recognition and branding to become one of the most popular choices for enterprise live chat needs.

At $99.99/month, it’s one of the priciest options of the bunch. But what it lacks in affordability for smaller businesses, it more than makes up for in terms of features.

LivePerson integrates with Salesforce and Facebook and has a full suite of analytical tools (available to both admins and operators) to show you where customers may be slipping through the cracks.

The idea behind this is that it will translate into more sales and higher conversions. Of course, this will vary from business to business.

One thing that could be a concern is their customer support. You are assigned one agent that stays with you until your problem is fixed.

While this may sound like a great idea and an easy way to keep things organized, it can also be incredibly frustrating if your particular support agent is unable to give you any real help, or isn’t online when you have questions.

Comm100 Live Chat – Simple and Customizable

com100

Comm100 is live chat for the rest of us.

It’s designed to be simple and smart, without all the bells and whistles of other live chat products.  It integrates with Salesforce, but not Facebook.

While the integration code itself is copy and paste, there are plugins available for content management and ecommerce systems, including Shopify, WordPress and Joomla.

Unlike many live chat programs, Comm100 can be customized to fit your unique branding and style. You can also have its “powered by” logo removed, making sure your customers get a seamless experience from start to finish.

Customers can also rate chat operators to help your own organization learn and grow in the process.

What’s more, the program can be used at a standalone desktop application or as a web-based service, giving you greater flexibility in how you deliver solutions.

BoldChat – Numerous Options to Fit Your Needs

boldchat

BoldChat has several different tiers of live chat software depending on the size and scale of your business.

Pricing is based per year and per agent and ranges from $99 to $999 and up.

Starting with BoldChat Pro (at $499/year/agent), you can use the company’s own custom rules-based proactive chat engine to measure and engage with customers who fit your specific criteria.

BoldChat Premier lets administrators distribute chats based on operator availability and expertise, helping to ensure that customers are never “transferred” to the next level of tech support or passed off to another agent to spend 30 minutes explaining their problem again.

BoldChat also has a free option.

It doesn’t track website visitors or allow you to customize the chat window, but for startups on a shoestring budget, it’s a value-priced option that lets you test the waters with live chat before you commit to a specific package.

Kayako Fusion – A Thriving Support Community

kayako fusion

You may know Kayako as a support desk company, but they’ve branched out to offer a full suite of services designed around the customer.

Fusion is a live chat product which, not surprisingly, also integrates a helpdesk solution. Since it is built for larger companies or international businesses, Kayako can seem daunting to beginners.

There’s a lot of information, analytics and detailed data worth going through.

One of its neatest features lets you pull up any previous chat records (if available) and client history the moment they begin a new chat.

As with many premium-level live chat programs, you can also customize the live chat window and buttons to fit in with your branding and style.

LiveHelpNow – Ideal for Small/Medium Businesses

livehelpnow

If you could include nearly everything you could ever want in a live chat solution into one complete package — LiveHelpNow would be it.

From customization to translation to visitor triggers (such as offering coupons to return visitors), LiveHelpNow is a virtual buffet of customer support features.

LiveHelpNow also integrates with Google Analytics, Google Adsense and Salesforce to help build on your existing platform experience.

There is also a rudimentary social extension called “Social Insights” which lets live chat operators view a customer’s Facebook or Twitter profile to determine if they’ve reached out to the company previously.

If you’re training new customer support agents, the Whisper function in LiveHelpNow will prove invaluable.

It allows beginners, seasoned operators and administrators to whisper to each other in order to get instant help and resolve customer problems on-the-fly.

Beyond this, LiveHelpNow also has a mobile chat request option that will alert you via text message or email that a customer has a question.You can then open a chat window on your mobile phone.

Overall, LiveHelpNow refuses to compromise on features and ease of use, and at under $20, it’s a well-rounded choice for small and medium businesses.

WebsiteAlive – The One-Person Support Solution

websitealive

Small businesses have a lot of work to do if they want to project that “we’re larger than we look” impression.

For them, there’s WebsiteAlive.

Designed for the all-in-one entrepreneur who juggles countless tasks throughout the day, WebsiteAlive combines proactive chat, mobile and real-time email notifications along with full customization options without coding.

Although there’s no way to share documents between operators, you can install the code on multiple websites while tracking, monitoring and handling live chats from those sites simultaneously, making WebsiteAlive a great choice for owners of multiple websites.

At $69.95, it’s more expensive than some other options, but its mobile workspace and tools will let you create your own personal support desk anywhere you go.

Velaro – Ideal for E-Commerce

velaro

Velaro doesn’t pigeon-hole users into a set of features per package.

Its scalable foundation works from the ground up to grow alongside your business, rather than forcing your business to fit its criteria instead.

Ideal for E-commerce websites, Velaro comes with built-in CRM (Customer Relationship Management) and shopping cart tools, allowing operators to suggest product purchases or initiate a chat based on a customer’s browsing habits.

Velaro’s chat also lets you see what’s in the user’s shopping cart, their purchase history, and chat records from the previous two years, allowing savvy operators to make targeted suggestions or offer specific help for products the customer has bought.

All of this information can be distilled into professional, easy-to-read charts and reports, helping e-commerce sites forecast trends, upsells and improve conversion rates.

At $99.95, Velaro is on par with LivePerson in terms of pricing.

But it goes well beyond the typical live chat feature set to provide intelligent online shopping analytics that can make forecasting and learning from buyer behavior easy and straightforward.

Bonus Review: LiveChatInc – A SaaS with Flexibility

livechatinc

Launched in 2002, LiveChatInc has a great number of must-have features in a simple, easy-to-use cloud-based environment. With full customizability of every aspect of the chat (including personalized greetings for new and returning customers), LiveChatInc looks to help make visitors feel welcomed, while streamlining the administrative side of thins.

What makes LiveChatInc unique among its competitors are its third party integration tools. It plays nicely with Zendesk, Salesforce, Join.me and even Facebook, letting administrators and users alike initiate chats from the popular social network.

You can also tag complete chat logs under certain keywords to help train new agents or to help reduce your workload by following a similar line of responses to similar questions. LiveChatInc also comes with its own built-in helpdesk and ticket system for all account levels.

With prices starting at $16/month (when billed annually), you can start out with a basic feature-set and then move up as your business grows.

What’s Your Favorite Live Chat Solution?

I realize that there are dozens of live chat products, with no way to review all of them.

Did I miss your favorite?

Share it with me below in the comments and let me know how it has impacted your business!

233 Comments

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Sherice Jacob

Sherice Jacob helps website owners improve conversion rates with custom design, copywriting and website reviews.  Get your free conversion checklist and web copy tune-up by visiting iElectrify.com.

233 COMMENTS

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  11. Ava Morgan says:
    January 14, 2016 at 6:00 am

    Really great post Sherice Jacob. We at LiveChatExpert provide 24/7 Live Chat Support Agent. Live chat support services are best for online business owners.

  12. Baptiste says:
    December 13, 2015 at 8:37 am

    You should try http://crisp.im , a beautiful live chat and live support for your product.

    Crisp is a freshly new alternative to existing bulky live chat platforms, which focuses on:

    – Chat experience (our name comes from that, support must be crispy for your visitors)
    – Email to chat and chat to email (in case either the visitor or operator gets offline, we forward messages to email – you can reply directly to the email we send, and the messages will be sent back to chat – this is completely transparent)
    – File sharing (via chat, and via email, as attachment)
    – Simple operator collaboration (everything is realtime in apps)
    – See what visitors type in real-time, so that you can plan your reply faster (makes the chat experience magic for visitors, since it’s replies come so fast)
    – Operator Apps (Web app is here ; Desktop apps coming soon, Mobile apps coming soon)

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  14. Shay says:
    November 16, 2015 at 9:18 am

    Be careful and watch-out from LivePerson chat!
    NOW they have scam approach.
    They offer you a “free” chat.

    After you do the implementation of LivePerson code into your site and its work.
    Then you start getting chats however one day (after few days \ weeks) you will not be able to login into the account of LivePerson.
    Actually I find out that LivePerson block you!
    When you try to contact the LivePerson support they will tell in a rude way that in order to get any answer you need to buy the paid version and to get support. Claiming that the “support” is only to the paid version.
    I told to the support that I just want to know, why I cannot login and why when I hit the forget password or anything else is not working.
    Again the same answer – U need to buy!….

    So they put you in a position that you already invested time and effort and your customer may communicate with you and you cannot login to your account to communicate with them. I try again and again to contact LivePerson support nothing, nothing and very rude pushing you to pay before you manage to experience …

    I try to login and renew my password\ user…. noting work. Dead-end !
    I recommend to everyone not to use LivePerson.
    Be careful and don’t waist your time, effort and money on them.

    BTW, I told them not to spam me with email marketing and newsletters as I don’t want any relationship with this company and guess what … Yes the still spam me!

  15. Adam says:
    October 8, 2015 at 9:50 am

    We’ve been using HeyBubble for a while now…its really good, and agents can link it to their Skype account. meaning, you don’t need to be on your desktop to chat…you can get I’ll the messages directly on your mobile phone through the Skype app.

  16. Fiber says:
    September 24, 2015 at 8:46 am

    http://www.whoson.com is a really nice one too.. insights in who the visitor is: track and see visitor details such as; location, organization and IP address are very helpfull. Also the traffic source, pageviews they had and how they flow through the website are great insights so you can talk to them at the right moment.

  17. VegasHero says:
    September 3, 2015 at 8:26 am

    We were looking to find a chat tool that integrates with Basecamp (this is our main project hub).
    Olark seems to be the best fit so far.

  18. Furutan says:
    August 31, 2015 at 11:43 am

    I have found LiveChat to be utterly hair-pulling. I sat down at my first computer way back in 1983 and, in addition to over thirty years experience, including compensated beta testing of high-end software, I’ve spent the last 14 as a regularly published software reviewer with over a quarter million words of published reviews.
    Over all this time, I have only encountered one title that had a UI that was more convoluted, non-intuitive and time-wasting than LivePerson. Period. This interface was designed by back-end programmers – linear-thinkers who designed it using themselves as the typical user – people without any understanding of how normal folks (including right-brained as well as left-brained users) interact with software.
    On September 1, 2015 they introduced their completely reworked, cloud-based system. And in many ways, it is actually far worse than the previous version. Try to guess your way how to setup canned responses and you can’t. There is no link to such things.
    After many, many, many hours (and dozens of chats with LP agents) spent battling the head-banging interface and getting everything going, we were happy to not have to waste any more hours of lost productivity wrestling with this goober. Now that they have tossed the previous version, we now face many more hours getting this new version into shape.
    Frankly, I just don’t have the patience for it. We are now shopping for an alternative and I’m going to be taking our 200+ dealers with me.

  19. JeanLuc LaBarre says:
    August 27, 2015 at 1:05 pm

    Pure Chat is THE best. We’ve been using it for months and it is free for one user and 100% reliable so far.
    JL

  20. Becky Downey says:
    August 19, 2015 at 9:00 pm

    Does anyone know any that store data in the EU, to satisfy German law? They’re all US-based the ones I try….

  21. Chineta says:
    August 11, 2015 at 4:13 pm

    Hello, Thanks for the info, we’ve been searching for a livechat we could use on our site and also be able to receive chats on our smartphones when not online on the site. its been really difficult coming across one that isn’t so expensive since our business is a small scale one. Please do you have any suggestion?

    • Nicole says:
      August 13, 2015 at 5:08 am

      Hi Chineta,

      You can give our product Chatnox a try and I’m sure we would match all your needs. You can evaluate us for free and upgrade when ready.

      Hope to see you on-board soon!

      Thanks
      Nicole

    • Stephanie says:
      October 26, 2015 at 9:50 am

      Hi Chineta,
      Try Heybubble, it can be integrated with Skype so that you can chat while you’re away from your computer by using a mobile phone. You can try it out for free to see how you like it.
      Good luck!
      Stephanie

  22. Jessicas says:
    July 27, 2015 at 11:18 am

    We personally use Chatnox. We tried all diferent kinds of chat app’s but noone was as good as this one. We use the $10/month option but there is also a $20/month and a FREE option. Well it is worth trying that is for sure. You will see for yourself

    • Nicole says:
      August 13, 2015 at 5:06 am

      Thanks Jessica and we are glad you are liking Chatnox
      Cheers for sharing your thoughts here!

  23. Jon says:
    July 7, 2015 at 3:28 pm

    Great article and informative comments.

    I have spent a long time evaluating many chat packages and have not found one yet that will do what we need. In addition to all the usual chat features, we want a screen sharing ability. But we need, with the user’s permission, to take control of their browser and direct them OFF our website and domain to a cloud-based order entry site. We do not have the ability to add chat code to the order entry site pages, so that breaks every co-browsing feature I’ve tried.

    True screen sharing will work, but we don’t want to force users to download and install an app just to screen share. Every package that offers screen sharing makes users download an app like join.me, GoToMeeting or LogMeIn. If users want to join a webinar or online meeting, they will be more likely to download an app. But just for a simple website walk-through, we feel it’s too much to ask.

    So, anyone know of a package that will work for what we need? And, if it doesn’t exist, that’s valuable info too. Means I can stop looking. 🙂

    • Gemma says:
      July 8, 2015 at 3:25 am

      Hi Jon,

      It may be worth you speaking with our team. Whilst in chat you can navigate the visitor’s browser to any website, no code needs to be installed on the order entry site page, just enter the URL and they will be navigated to the page.

      If you would like to chat with us about this please visit our website http: //www. click4assistance.co.uk

      • Jon says:
        July 8, 2015 at 10:37 am

        Not quite what we are looking for. But, what we are looking for may not exist. Either we make users download an app (yuck), or we make some sort of tutorial to send them in lieu of walking them through the site.

      • Jon says:
        July 8, 2015 at 10:38 am

        But thanks.

        • Anders says:
          May 7, 2016 at 10:51 am

          I believe Vergic has such a co-browsing option.

  24. pasulja says:
    July 6, 2015 at 10:40 am

    Seen a lot of this. Nice post. I like it. Clear.

  25. Zahi says:
    June 22, 2015 at 1:05 am

    Best live chat reviews so far. I am using ClickDesk live chat for my site its also great and affordable too. once again thank you for sharing informative article.

  26. Sam Jackson says:
    June 10, 2015 at 4:18 am

    Well, the list missed the mention of www. live2support.com. It has been serving websites since 2003 and wIth its easy to use interfaces, availability of native applications for smartphones and several other value added features it surely is your goto solution if you are in immediate need of enhancing your website performance by extracting more number of sales/sales leads through it along with serving all your online customers with optimum support.

  27. charley Luciana says:
    June 4, 2015 at 6:26 am

    It is a great review about live chat service but to my surprise it miss the Live2support that we are using from last 5 years. The experience we have with this service is extremely wonderful. Extensive information provided by visitor chat window helps us to track each sales opportunity and we can send auto invitation for chat. We have set auto chat invitation on our recently launched product of latest trendy fashion design. We are getting marvelous sales conversion from this page. live2support operator chat window has allowed us to create fast and quicker response to visitor queries. We have customized the visitor chat window on our sales page, contact us page to get it completely blend it on the page. This product is available on live2support.com

  28. Savita Sahu says:
    May 30, 2015 at 1:58 am

    Such a great article. Ready to talk to your customer in real -time through ReveChat Live chat software.

  29. Marani says:
    May 29, 2015 at 9:41 am

    Thanks Kathryn for the info. I will look into it. Bye

  30. Marani says:
    May 28, 2015 at 2:44 pm

    Hello Kathryn,

    In your research, were you able to find a chat product that allowed customer to interact with each other ? Kathyrn, I’m really looking for a “dating” chat software where people talk to each other, but we manage the language abuse :-). We have great ideas for people that can not afford the 30$-50$ / month the dating site charged. This would solved poor people that are lonely.

    Thanks Kathyn

    • May 28, 2015 at 3:35 pm

      Hi Marani. You probably need a forum plugin rather than a chat software. I just got one from WPMU and it looks like it will work well.

  31. Mark says:
    May 22, 2015 at 12:55 am

    We are trying to leave Velaro right now. Their functionality is very buggy, doesn’t pause or completely shut off when you need it to, so then you still get chats coming through when you are away. Their HELP, FAQ and Customer Service has no information on how to cancel Velaro Live Chat. Have sent many support tickets, have not received reply. Seems ironic how a Live Chat company has terrible Live Chat support of their own (have been waiting 57+min on my 3rd try and contacting them via Customer Service Live Chat).

    • May 22, 2015 at 8:43 am

      Terrible situation, Mark. Thanks for the information.

    • Adam Methew says:
      May 22, 2015 at 8:59 am

      Mark tries LiveAdmins 24/7 live chat support service and I am sure you will be happy to see LiveAdmins services and if you doubt about service must avail 1 month free live chat service.

  32. Adam Methew says:
    May 21, 2015 at 7:16 am

    Wow, congrats team crazyegg, this post has been published in 2013 and still people read and comment on the post.

    • May 21, 2015 at 9:18 am

      Thanks, Adam! And thanks for adding to the comments. 🙂

  33. Mike says:
    May 9, 2015 at 5:29 pm

    Hi,

    Voxypad does provide Free chat tool for small business. They also support voice call for $4.99/monthly. The great thing is that you could share data (images/photo, document) with your customer while chatting. Chat could be to your PC, iphone or ipad, android devices…
    Check it out.
    voxypad.com

  34. mahalakshmi says:
    April 30, 2015 at 4:54 am

    Strong on design customization and working in a team; overall a solid solution. It’s fun to use it.

    My business developed with the product .i have lot of leads converted to business .

    i am the Resort owner and have Noodlechat on my website i got lot of visitors converted as my customers.Presently my resorts have lot of customers i have opened 19 other resorts .

  35. Todd Ricci says:
    April 22, 2015 at 4:01 pm

    Does anyone have experience using Moxie? It’s an enterprise live chat solution. Considerably more expensive than some of those referred to in the comments. I’m wondering what you get for the extra money? What’s missing from the solutions above.

  36. David says:
    April 14, 2015 at 11:32 am

    I looked around and really liked snapengage.com . They had a really cool way to let me customize the chatbox and awesome support, i can call them if I have any questions and they answer the phone and talk to me! the chat portal is pretty easy to use too.

  37. Marty McFly says:
    April 2, 2015 at 10:19 pm

    I’ve always been a fan of LiveHelpNow’s live chat and customer support system for my ecommerce business. It’s a much more comprehensive tool for businesses than the other live chat tools. They give out free trials too. Here’s a link:

    http:// try.livehelpnow.net

  38. Rupam says:
    March 25, 2015 at 12:25 am

    Great article, Craze of live chat is growing day by day. Everyone want simple, easy and advanced featured application for live chatting. If you are more in to analytics and reporting through your live chat software then go for Live Help Now and if you are looking for a solution that easy to use and best in use for operators and customers Visit http:/ /www. revechat.com/industries.

  39. March 22, 2015 at 12:53 pm

    Most small businesses don’t have the manpower to work full time as an operator. But:
    http: //www. YouDontNeedAny.com 🙂

    We’re solving this problem with a chatbot that builds a knowledge base as you engage with your customers, and takes over the night shift! 🙂

    Kathryn, thank you for the opportunity!

    • March 22, 2015 at 8:28 pm

      Hi Yana. What a great idea. The price looks good too. Thanks for sharing.

  40. Alex Pitter says:
    March 7, 2015 at 5:12 am

    Craze of live chat is growing day by day. Everyone want simple, easy and advanced featured application for live chatting. For this I will highly suggest you jixchat.com, jixchat live chat app for android and iphones. Try this application I am sure you will enjoy.

  41. Gemma says:
    February 13, 2015 at 10:31 am

    Great article, if you are looking to add live chat these are just a few of the US based live chat providers, we are the UK leading provider of live chat software and have seen many businesses using some of the providers mentioned above come to us due to pricing and functionality. You can add chat to website easily and be up and running in no time.

    Visit click4assistance.co.uk/add-live-chat for further information

    • February 13, 2015 at 2:33 pm

      Good to know, Gemma. Thanks for the input.

  42. afzal khan says:
    January 30, 2015 at 4:42 pm

    We are currently using livechatinc.com on our site nakshcreation.com and that is awesome.very easy to use.just signup and get the java code and put it on footer of you site.thats it.but their prices are little high.

  43. Kashif Khan says:
    January 27, 2015 at 2:53 am

    Choice of live chat software depends upon the nature of your business and it’s customers. If you are more in to analytics and reporting through your live chat software then go for Live Help Now and if you are looking for a solution that easy to use and best in use for operators and customers then go for Live Chat Ltd.

  44. Andrew says:
    January 8, 2015 at 7:28 am

    We are looking into livehelp now and I am wondering why you believe it is only good for small and medium sized corporations? What makes it not ideal for larger corporations?

    Andrew

    • Clifton Lobo says:
      January 13, 2015 at 11:24 pm

      Hello Andrew! Live Chat is ideal for corporations of all sizes. Its as simple as a centre for your customers to interact with agents from your company online/through your website. Although some large corporations do incorporate live chat, others focus on traditional methods of having a customer call them using a phone. Live chat online is now growing into video and voice more than just text, and I suggest you take a look at a service like 1Click, which provides all of the above 3. Hope this helps you 🙂

  45. Toni says:
    January 7, 2015 at 1:02 pm

    Hi everyone,

    just trying to gather some intel from webshop operations on how useful real-time analytics and predictive algorithms could be for you. Consider having a chat tool available that would

    1) enable you to track your website traffic in real-time on one console
    2) provide instant master data on each visitor (e.g. their location, number of visits, shopping cart value, etc.)
    3) automatically identify hot/cold prospects for you in real time
    4) intelligently trigger chats towards those prospects

    Do you think these features would benefit your online operations and improve your conversion rates and customer satisfaction and are there any solutions our there already that provide these fype of features?

    Thank you.

    Toni

  46. Clifton Lobo says:
    January 7, 2015 at 1:37 am

    Hello everyone, I feel that we could expand our customer interaction for boosting sales, support and conversions by using not just text, but video and voice also. Customer demands and competition online is increasing and I feel that by interacting with your customer on video and voice, we coud not just boost conversion, but customer retention and loyalty as well. Softwares like 1click are gaining momentum by adding the human touch to businesses online.

    • January 7, 2015 at 9:19 am

      That’s a really good point, Clifton, and I agree 100%. There’s so much automation in marketing today, consumers are suspicious of brands that don’t appear to have people actively manning the helms. Adding voice and video makes you seem more human and engaged.

      • Clifton Lobo says:
        January 8, 2015 at 4:50 am

        Thank you Kathryn! It seems like there are so many competitors in each industry online and dedicating time to your customers through a video or voice chat seems like a great way to differntiate yourself with customers, and it gives your business a face online, which also adds to the stickiness factor which is key in online purchase.

  47. Eve says:
    December 30, 2014 at 10:54 pm

    Does anyone have experience with mylivechat.com? Been using the free version on my husband’s website and so far so good, but I have not heard much about the company from my research.

  48. Usman says:
    December 27, 2014 at 9:31 am

    You should have considered and reviewed Banckle.Chat as it is featured rich with intutive dashbarod and offers a separate live chat API too for developers to customize their applications as per their needs.

  49. Alex says:
    December 24, 2014 at 3:37 pm

    Worked great after nothing from Microsoft worked….keep sharing more!!! ..

  50. Jhon Ricco says:
    December 3, 2014 at 4:58 am

    Thanks for sharing your views, I will try above mentioned application. Currently I am using Visitlead live chat application which is best for online chatting with your visitors. I personally recommend this chat solution, try once I can bet you will like. Easy to use and main thing its no chat limit.

  51. denis says:
    December 2, 2014 at 1:03 pm

    Great List. Maybe you can check out Rumbletalk as well, we use it and it is really great!

  52. Visit Lead says:
    November 26, 2014 at 3:35 am

    I personally tried Live chat at visitlead, and it’s just an awsome expereince, Better quality with less effort.

  53. Adriana G.D.C says:
    November 20, 2014 at 10:16 am

    Very nice overview. I am actually testing Visilead.com. A friend recommend it to me and so far so good. I think it is not that popular yet but I decided to give it a try because it seemed quite complete, has nice features and the price is more than competitive (also they offer a 14 days trial). Definitely it’s better than I expected.

  54. Bill says:
    November 6, 2014 at 1:11 pm

    These are all great tools, but I didn’t want to be sitting in front of my computer all the time waiting for people to ask questions. I found a new tool called syncro that acts as a direct line between your website and your cell phone where you can communicate with them via text message.

  55. denis says:
    November 6, 2014 at 10:29 am

    I made a lot of research in finding a chatroom for my Algo-Trading website. I used envolve for a while till they closed up, pitty. I tried IRC but I truly did not like the look and feel and the “mess” of text in there.

    I had several points which are important to me.

    1 – First I needed a chat that can be seen in mobile (all versions) so I narrowed down the search for html5 chat room that look good on both mobile and pc.

    2 – I needed a custom design, I needed my background to be black or transparent. This was very hard to find (my site is dark).

    3 – I do not like to install the chat in my server as this is high cpu and resource consumer. So I need a chat service.

    4 – Lastly, I needed the ability to add youtube videos and upload files (technical analysis).

    I have checked several chats and only 2 met my needs, RumbleTalk and Cbox.
    I choose RumbleTalk finally as it can be integrated into my page and not only as toolbar.

    • November 6, 2014 at 11:28 am

      Thanks for sharing, Denis. It’s great to get different people’s input.

  56. Tara Burton says:
    November 6, 2014 at 10:27 am

    Hi, the new version of WhosOn allows top and bottom corners, also able to re-skin the chat windows and themes. check it out!

  57. November 5, 2014 at 7:01 pm

    Hello, thank you very much for sharing these with us, I am after a live chat box that sits on the left hand side of the screen, not at the bottom or a button. Would you happen to know if any of these ones you have provided here, have a customisable option to change the look? If not, thanks for sharing and I will continue my search 🙂

    • Toni says:
      November 6, 2014 at 9:38 am

      Hi William,

      giosg allows you to customize the look & feel (including location and orientation) of the chat box as you please by just changing a few settings in the system console. You can do all of this by yourself within minutes.

      Toni
      toni@giosg.com

      • November 6, 2014 at 11:29 am

        Thanks for answering so quickly, Toni. Appreciate the input.

  58. Rajesh says:
    November 3, 2014 at 5:37 am

    Wondering why pay for software when I get software + operator.

    I have a medium size business and I get good number of visitors whom I cant respond 24*7. I prefer Plug2Support guys to respond my clients. I pay them 50$ per month. For this, they provide me chat software as well as live agent for my site 24*7.

    • November 3, 2014 at 10:49 am

      Good point, Rajesh. Thanks for the tip.

  59. Zelessay says:
    November 1, 2014 at 8:26 pm

    HAave you guyz tried zopim?

  60. October 29, 2014 at 2:29 pm

    Can anyone recommend a live chat service that can be integratged with our Zeacom phone system? We expect to have 30-35 operators. We also prefer one that has the co-browsing feature. Thank you.

    David

    • Toni says:
      October 29, 2014 at 8:04 pm

      Hi David,

      please email me at toni@giosg.com and I will share our (giosg.com) call center solution details with you including integration with any phone system. We can be up and running within days.

      Thank you.

      Toni

    • Klaus says:
      November 12, 2014 at 10:27 am

      Hi David, a awesome Livechat with Co-Browsing (and unique ‘SceenView’ Feature, WebsiteWidgets, internal TeamChat, …) you can find here: VisitLead.

      • November 12, 2014 at 6:49 pm

        Thanks for the tip, Klaus. It’s nice to get a personal recommendation.

  61. Nicole says:
    October 21, 2014 at 12:16 pm

    Hello all!

    Nicole here and a quick update for readers here. WordPress users can now use ChatNox for their live chat need. We are now listed on the WordPress Plugin Directory. Link to ChatNox WordPress Plugin Page

    Have a good day ahead!
    Nic

  62. Rhyne Since says:
    October 3, 2014 at 10:26 pm

    We have been using LivechatscriptPRO. We are just paying $9/month for so many features comparable to those who charge $30/mo.Our small company been using them for a year and we are very much satisfied so far.
    They also have a free version though lacking with enterprise features like their PRO. The FREE however has the same PRO mobile version with SMS notification.

  63. Nicole says:
    October 2, 2014 at 12:24 pm

    Hi Neil, Nicole (Co-Founder at ChatNox) here again and I cant thank enough for this blog which has given us a great opportunity to talk to so many folks who come here and evaluate various products in the market.

    I wanted to share with readers here, as part of our exercise to let users evaluate products, we now let users evaluate our product directly without even signing up at chatnox.com

  64. geek says:
    September 27, 2014 at 12:47 pm

    Dear Neil I would suggest Chat4Support as its having many features and some features like multi-language support is present in free version which many other providers dont have. The paid version is completely feature-packed with auto/proactive chat invitation, website visitor tracking, support ticket system,etc.
    Besides live chat with your website visitors, it monitors site traffic, tracks website visitors and analyzes their web activities. You may collect many useful visitor information, such as their referrers, their location & IP, how many pages they are visiting, whether they are repeat visitors, keyword usage. etc.

  65. September 11, 2014 at 6:25 pm

    I’ve tried to use several live chat programs that show up in the WordPress plugin search, but all of them seem to have one problem or another that makes them not work for our website.

    I thought that FlexyTalk would be a great solution, but I can’t get it to work. It seems really buggy so far.

    I’m going to try the ones you listed here and see how well they work.

    • Neil Patel says:
      September 12, 2014 at 10:04 am

      Richard, let us know if you need any help along the way!

  66. Toni says:
    August 28, 2014 at 9:06 am

    Giosg (www.giosg.com) tools have been a great success in Scandinavia and are now available for the North American market. Pricing starts at $39/month. Giosg is not just a chat tool but also a very efficient sales channel providing 150%-370% boosts in conversion rates (and growing). The platform offers real-time targeting based on advanced machine learning and self-evolving algorithms that automatically identify hot and cold prospects on the site (and anything in between). Additionally, giosg has networking functionality that embeds the eCommerce websites with the vendors or OEM’s allowing those sales/customer service reps to seamlessly target and chat with the visitors on eCommerce sites as well. This is a huge added value in boosting sales and customer service. Another cool feature is that each sales/customer service rep can have multiple domains visible on their console at the same time allowing them to track traffic and chat with prospects on multiple websites simultaneously. All this while giosg platform automatically targets prospects to initiate chat with for the reps! Very easy-to-use tools and installation takes less than 15min since only one tag is added to the website source code. I highly recommend giosg.

  67. Steven says:
    August 27, 2014 at 1:07 pm

    I gave chatnox.com a try and am very impressed at the whole user experience. Loved the way all options are laid out.

    The set up was too easy. A big thumbs up!

    • Neil Patel says:
      August 28, 2014 at 4:19 pm

      Steven, glad we could help. Looking forward to hearing more from you 🙂

    • Nicole says:
      September 2, 2014 at 3:02 pm

      Thank you for the Mention Steven! Glad you are liking it 🙂

  68. Patrick says:
    August 19, 2014 at 3:38 pm

    I’d like to suggest Social Intents. Unlike some of these other solutions, all of their plans include unlimited agents. They also have some other interesting widgets to choose from like email list building and social incentives.

    • Neil Patel says:
      August 20, 2014 at 1:56 pm

      Patrick, thanks for the suggestion. We’ll definitely have to check it out!

  69. Tomas says:
    July 4, 2014 at 9:57 am

    I suggest to trye RedHelper (redhelper.com) with Unique CoBrowsing functionality. It let you see where client is and help him faster get what he want.

    • Neil Patel says:
      July 5, 2014 at 3:18 am

      Tomas, thanks for the feedback. Will have to check it out 🙂

  70. Patrick says:
    June 17, 2014 at 11:13 am

    Really interesting review and discussion…..I wonder if there is any one provider that can be used on our multiple websites. – It becomes really expensive to to pay the above prices multiple times.

    Thanks folks

    • Neil Patel says:
      June 17, 2014 at 1:54 pm

      Patrick, glad we could help. Thanks for the feedback 🙂

    • dona says:
      June 26, 2014 at 9:49 pm

      nice really nice

    • Jerome says:
      July 1, 2014 at 5:37 am

      Yes it is possible with our software, you don’t even pay a monthly fee and have most options or more what others have above. Visit us: livesupportrhino.com

    • Fred Quincy says:
      May 18, 2015 at 12:36 am

      I want to share my personal experience. In my field of work on brand development, most of the people ask me to recommend the best communication channel to use for their online business. I always refer them towards liveadmins.com. The reason has been. They allow 45 days trial version, they are proactive and multilingual. I receive no complaints from any of my clients about this live chat software.

  71. selena says:
    May 19, 2014 at 4:27 am

    Hi,
    thanks for such a wonderful article, we actually like to recommend eAssistance Pro.
    Its very cost effective solution with all advance features

    • May 19, 2014 at 7:58 am

      Nice tip, Selena. Thanks for sharing.

    • neil says:
      May 19, 2014 at 9:47 am

      Selena, glad we could help. Looking forward to hearing more from you 🙂

  72. graciadarya says:
    May 19, 2014 at 2:04 am

    Hi there,
    Well i had tried each of the above listed software and than i came to know about eAssistance Pro and really it a worth to look into , they had all the advanced features in a mere price and a fantastice support ,each user is being provided by dedicated account manager and its really worth to note

    • neil says:
      May 19, 2014 at 9:48 am

      Graciadarya, thanks for the feedback. Definitely looking forward to hearing back from you 🙂

  73. Jasmine says:
    May 13, 2014 at 2:44 pm

    Hi, We also use imsupporting. It has always done what we needed and in all honesty its pretty damn cheap. IMsupporting Live Chat
    Shocked it wasnt on the list really although all solutions were pretty good.

    • May 13, 2014 at 5:19 pm

      Thanks for sharing, Jasmine. Unfortunately, it’s impossible to include every vendor on our lists, so your addition is appreciated.

    • neil says:
      May 14, 2014 at 1:42 pm

      Jasmine, thanks for the heads up. We’ll have to check it out.

  74. Miko Meltzer says:
    May 12, 2014 at 6:48 am

    Kev & Martin…..

    1 – Kev: you can user a chatroom for what you need instead of one to one. Within a chatroom you can initiate private messages to each user.

    2 – Martin: If you have 100 website and one administrator, you may put one chat in 100 locations. This will create a simple way for on emoderator to talk to all 100 websites and approach each peron in a private chat.

    Try: RumbleTalk

    It is have nice chatroom themes.

  75. Tara says:
    May 6, 2014 at 10:55 am

    With WhosOn you can monitor multiple sites and only have one operator take all chats from one GUI.

    You can also have different click to chat buttons, invite rules and triggers although it can all be controlled from one GUI.

    Offline you can have the system set to show no graphic, have the graphic set to leave a message as well as being able to add an additional option included – Click to Call back.

    Out of hours you can have the system linked to a mobile phone using SMS credits or by using an SMTP Gateway from your mobile phone provider so that an SMS alert is sent to you with the details of any messages left or request a call backs.

    There is also the option to use a mobile GUI for iPhone and iPad so agents can take chats with the web visitors via these mobile devices.
    Contact me for more details: Tara [at] parkersoftware.com

    • May 6, 2014 at 1:35 pm

      Thanks for the details, Tara.

    • neil says:
      May 6, 2014 at 4:15 pm

      Tara, thanks for the tips. Looking forward to hearing more from you 🙂

  76. Martyn says:
    May 5, 2014 at 7:18 am

    I cannot find a solution for my needs.

    I have 100 websites that I would like to add “live chat” – but only 1 operator. I would like to be able to chat with all websites at once in a single location. Also, I need an offline system or App.

    Zoopim does all of the above – but when I signed up fo an account I kept getting a page with a 502 “gateway error” – does not give me confidence in their system!

    Any alternatives to match my needs?

    • Toni says:
      August 11, 2014 at 8:33 am

      Hi Martyn,
      you may want to take a look at giosg solutions (www.giosg.com). Giosg allows you to track traffic on several sites and utilizes real-time analytics and machine learning to identify the visitors on your sites that are most likely to be influenced in their shopping decision if reaching out to them via chat. This will save you a lot of time and effort since you don’t need to reach out to any cold prospects or visitors who will make a purchase whether you reach out to them or not. Giosg tools currently provide 54% – 322% improvement on conversion rates on any webshop. Please check out giosg.com

  77. Julia Z. says:
    April 28, 2014 at 1:58 am

    Hello,

    nice article so far. But there are lot of more good live chat soloutions in the market – like livezilla or zopim. We using zopim.

    • April 28, 2014 at 8:22 am

      You’re right, Julia. There’s no way we could cover every option on the market. That’s why we appreciate comments like yours. Great additions. Thanks!

    • neil says:
      April 28, 2014 at 1:21 pm

      Julia, thanks for the heads up 🙂

    • Jesse W. says:
      August 20, 2014 at 8:22 am

      Zopim is great, except the iphone app does not work all the time.

  78. Dan Byrne says:
    April 24, 2014 at 4:29 am

    We use a company called “Who’s On” it absolutly smashes all of the above on price and has unbeliveable functionality – site entry allerts, prospective customers, dynamic invites along with all the other functionality you would expect to see. it is incredibly easy to use and i would recomend it to anyone looking to investigate this evert growing sector. It also allowed us to win the “Best Use of Technology Award” at the midlands contact centre forum 2013….. Check them out.

    • April 24, 2014 at 12:34 pm

      Thanks for your input, Tara and Dan!

    • neil says:
      April 24, 2014 at 12:44 pm

      Dan, thanks for the tip and for reading. We look forward to hearing more from you 🙂

    • Mike says:
      May 27, 2015 at 8:20 pm

      Voxypad offer Chat tool free forever… While voice call is $4.99/month.
      Check out:
      www. voxypad.com/business

      + Download app,
      + login web site, get code for chat free.
      + insert into html of your site.

  79. Kev says:
    April 23, 2014 at 10:44 am

    I have been flipping through these options, a great resource by the way and thank you. Ironically, what I am seeking is a way simpler interface than the things I am seeing so I wonder if anyone has an idea on where I can go for this: I don’t want my customer to have to initiate the chat…I don’t need their name, I dont care about their email address and I don’t want them to have to go to the trouble to register just to chat. In fact, I don’t even want them to have to select to chat or not, I want to proactively have an open screen on the page and when they log in, they can just ask any question in the chat box and I’ll answer it live. No hurdles to jump, no info to provide, I am right there on the home page and I want to be able to initiate some dialog with my customers as if they just walked into my store. For example, I KNOW where they are logging in from, so I could say “Welcome to my site~ hows the weather in Seattle today? Im here if you need anything, and would be glad to help you get started” Every single option I have seen so far forces my customers to jump through hoops just to ask a question and I dont get to welcome them personally and thank them for dropping in. Any ideas on a chat client that is not so hard on my buyers? Looking hard for this simple app and I am buried in all these complex options, registrations, tracking etc. I don’t need that, I just want to greet them personally when they log into my store. Any ideas? Thanks~

    • hugh says:
      August 5, 2014 at 7:00 pm

      My thought too – the fear of internet info fishing needs to be overcome.

    • Toni says:
      September 10, 2014 at 2:00 pm

      Hi Kevin,
      giosg solution does not require the customer to initiate the chat, ask for the customer’s name or email address or any kind of registration (those annoy me too). You can monitor their browsing on your console and reach out to them proactively whenever you want (or when suggested by giosg). The chat window can be open in the corner of the website at all times if that’s how you want it or we can minimize it or take if off the screen altogether. You can see real-time analytics on the customer so you can intelligently approach them (like how is life in Toronto today?). You can set up different triggers for automated messages from the operator when the customer maneuvers around your website. giosg has all the bells and whistles with real-time targeting and networking with your customers and vendors and OEM’s but if you don’t want those and just want a simple user-friendly chat option, giosg can provide that as well. Check out giosg.com and let me know if you’d like a free trial. I can set it up within minutes. Thank you.

    • charley Luciana says:
      June 4, 2015 at 6:13 am

      We are using live2support from last 5 years.Its visitor monitoring window provide you comprehensive information about their geographical locations , time zone and many other things. The visitor chat window can be completely customized their Pre-chat form post chat survey can be put off. Besides that you can set conditional auto chat invitations for example invitation based on time spent on a page, or based on revisit etc. I hope that is the fit solution for your website. its available at live2support.com

  80. Grifin says:
    April 17, 2014 at 4:58 am

    +1 for live2support because of low cost+advanced features+highly reliable.
    my company had integrated this chat software before few months ago and they are generating good leads.

    • April 17, 2014 at 9:50 am

      That’s great, Grifin. Thanks for sharing!

    • neil says:
      April 17, 2014 at 11:00 am

      Grifin, awesome! Glad to see you are seeing such great success 🙂

  81. Sacheen says:
    April 9, 2014 at 10:58 pm

    Wow! All of these are super expensive!!! Websitechat.net is $4.99 per operator monthly and can be used on PCs, Android and iPhones. We are a small family owned and operated company, so this comes in handy even when we are out working (even though I generally am in my home office for a majority of the work days).

  82. Elena says:
    April 7, 2014 at 1:57 pm

    Thanks for the collection of tools. But why I don’t see Provide Support in the list? Very flexible and easy to setup in my opinion.

  83. Mariee says:
    April 7, 2014 at 3:30 am

    Hello Sherice Jacob,

    Thank you for this article. Live chat solution are the future of online customer relationship ! You presented 7 solutions. There is also Watcheezy, the free live chat software for e-commerce owners. Watcheezy is a live chat solution combined with a powerful behavioral targeting tool.

    Customer advisors autonomously set behavioral targeting filters and receive alerts when high potential visitors are online. Then, they can choose to be proactive and start real time conversation via click to chat, click to call and click to video. Watcheezy uses WebRTC Technology for high quality real time conversation.

    We provide a free API to all of our customers. It allows to set advanced behavioral targeting filters. For example, agents can receive alerts when visitors put an article on their chart.

    Their website is: watcheezy.com

  84. March 24, 2014 at 5:33 am

    I am on a Live Chat Inc free trial. Interface seems good. easy to use. price is a little steep, but is only rate for concurrent agents online and not multiple profiles.
    Only get about 10 chats a day. We are boutique hotel in Costa Rica and I wonder if video option would sell better if people had the chance? I know most text support is only text base, but I see a few that offer video and voice as well.

    Does anyone know how effective video support might be?

    • hugh says:
      August 5, 2014 at 6:55 pm

      How did you get on with investigating video options, Colin?

  85. Tom Nguyen says:
    March 18, 2014 at 5:11 am

    The best livechat software I had tried is Zopim, I installed widget on website and apps on my Android, great!! But wil choose other if better price

  86. Alex says:
    March 18, 2014 at 4:23 am

    We use Jitbit Chat, a nice little live chat app that integrates nicely with their helpdesk software by the way

  87. Steve says:
    March 12, 2014 at 11:59 pm

    Looking for a pay per use chat plugin that integrates payment / credit system. Any suggestions?

  88. John Irwin says:
    March 7, 2014 at 4:19 am

    I’m using Zopim, their widget & dashboard design is amazing. Price is reasonable. I’ve it on my personal website as well as my clients. My clients are impressed with Zopim live chat too!

  89. Mateus says:
    February 25, 2014 at 10:58 pm

    my website is using zopim chat.

  90. dipak says:
    February 20, 2014 at 6:21 am

    If your looking for voice/Video calling and screen sharing along with live chat, visit collabair.com/chatforsupport.html

  91. Dave Harris says:
    February 20, 2014 at 2:13 am

    I think that Banckle Chat should also make it in the list as it is very easy to use live chat software for operators to use. It allows me to not only chat with my website visitors but also track and monitor the traffic on my website. I can also provide remote customer support via web conferencing to my visitors using this app. Here is the link to the app features: banckle.com/apps/chat.html

  92. Alex says:
    February 10, 2014 at 5:04 am

    I am using one of the chat software available in the market and would like to add that too in this list because they are providing good features in their live chat software and their customer support is very helpful.
    I am talking about live2suport.com chat software, it is easy to incorporate and not very much costly.

  93. February 3, 2014 at 5:15 am

    We’re launching Customericare, it’s very simple to set up and it offers text, audio and video chat.
    We’re still running the beta test for now and would love to get some new clients to test out our solution.

    You can find all the infos here: customericare.com and contact us for more

  94. JoanJo says:
    January 27, 2014 at 2:50 pm

    As mentioned below, We also use IMsupporting.com. They have a free trial and plenty of plugs for wordpress etc.
    Does the job.

  95. Rhyne says:
    January 24, 2014 at 9:55 pm

    Our web site has been offering livechat support for the last seven years and tried almost all live chat software mentioned above. Some cost really too high but we found all of them are almost the same as far as functionality is concerned. We are glad we finally found LIVECHATSCRIPT PRO ,an affordable one that has powerful features like the top ones. We can even receive instant text from our mobile for incoming chat. We got rid of the costly ones and stucked to this one and saved a lot.

  96. Tazalb says:
    January 15, 2014 at 7:20 am

    Hi, i work for a live chat compny called WhosOn. Not as well know as some of the ones mentioned but hopefully will be in the next 2 years. We offer a VERY COMPETATIVE solution! It is always worth getting a quote from a few companies before you make your choice. I dont think you would be unhappy with this one. Here is the link http://bit.ly/1gK7X3l for the features.

  97. Paul says:
    January 6, 2014 at 1:40 pm

    Char-Logic is a great one that could be added on the list. They provided us free software and they staff our chat for only $99 a month 24/7. Other places ask to pay $99 just for the software. Chat-Logic take all our chats themselves which is extremely handy. We get lead gens in the email and follow up. They learned our business and do an amazing job representing us. Here is a link to their site if anyone needs: chat-logic

  98. January 6, 2014 at 3:43 am

    Really fantastic insights of live chat software. We have worked very hard on our E-commerce website. I have added Live2Support live chat on our website. Its a quite popular live chat software.

  99. Jamez says:
    January 4, 2014 at 11:08 am

    There seems to be a decent amount of solutions to choose from and i will be looking through them. Thanks for putting this page together and i will let you know how i get on with testing the live software that you have recommended.

  100. kerri says:
    December 29, 2013 at 10:30 am

    What is the best solution for a large educational institution with dozens of departments? Looked into LivePerson. Very unreasonably expensive…

    • TomBav says:
      March 31, 2014 at 11:45 am

      Hi Kerrie,

      For a large education institution I would recommend click4assistance.co.uk. They already provide their solutions to Liverpool, Surrey and other big Unis here in the UK (and yes, I use to work for them. If nothing else, they’re a great collection of people to work with).

  101. Robert says:
    December 28, 2013 at 2:55 pm

    We used liveperson for YEARS and recently sold the company and new buyers weren’t interested. But, for fun we wrote our own (sans chat) for the transition period.
    What an education!!!
    LivePerson is total RUBBISH! The amount of traffic not visible on our site was astonishing!
    We wasted literally thusands of dollars on this!

  102. Adam Methew says:
    December 26, 2013 at 3:27 am

    You missed
    LiveAdmins they provide live chat software and support

  103. Paul says:
    December 25, 2013 at 2:51 am

    If you are interested in engaging your community or audience, a good solution would be Chatwee social chat widget.

    It offers a private chatting and public commenting, so it is suitable for events, webinars, and any web pages bringing together communities of common interests.

  104. Lief Larson says:
    December 23, 2013 at 11:15 pm

    If you are looking for something different than simply legacy text chat, check out workface. It is real-time sales enablement without putting customers in a queue.

  105. Megzus says:
    December 19, 2013 at 7:06 am

    Have you lot tried ClickDesk clickdesk.com/ . I may try this one out over multiple sites.. It can be white labelled on their enterprise plan

  106. Someguy says:
    December 10, 2013 at 5:00 am

    Good list, Figured I should share with everyone this company: justlivechat.com , Its free live chat software. So cant go wrong there and they dont advertise in your chat either.
    A+

  107. Sanjeev says:
    December 10, 2013 at 1:07 am

    Good collection for website owner. Webmaster can opt as per their requirement.

  108. Mike Plank says:
    December 5, 2013 at 1:29 pm

    Good overview. Is there any livechat software or communities out there that has open source code?

  109. Zoey Richardson says:
    November 28, 2013 at 12:00 am

    their site http://www.inside.tm/magento-chat, it morphs a business website into a virtual storefront so business personnel can see and help their site visitors in real-time using chat.

  110. Mia Lankster says:
    November 27, 2013 at 2:26 am

    A great overview, Sherice. It is indeed difficult to review all good live chat providers. I would like to say that after testing a few providers you mention in the list, we have set our choice on Provide Support Live Chat, providesupport.com/ They offer pretty strong set of features at a reasonable price, $99/year per user or $15/month. Our support team have found real-time monitoring and co-browser particularly useful for reducing the time needed to understand the customer’s problem and offer a quick solution. We’ve been able to speed up our operations and we see a lot of customers are leaving us a very positive feedback through online survey that pops up after chat. Proactive chat has helped us to engage more users from the website and we are now seeing higher conversion rates thanks to it. We’ve been very pleased with the software, it was very simple to install and our operators hardly needed any training to get started with it. I think it would be a great reference for someone who is still researching their options.

  111. Jasintha says:
    November 25, 2013 at 12:14 am

    I have personally been using this servic eprovidor- these people notonly give you a chat software but also give you agents for 8 hours a day and 7 days a week at avery reasonable price. check out these guys liveyes.com- based out of australia, I found this team being dynamic and showed difference withtin a month’s time with conversions.

  112. Graham says:
    November 17, 2013 at 4:12 pm

    Try ours… Its 100% 🙂
    justlivechat.com

  113. Deepak says:
    November 10, 2013 at 3:12 am

    Please give livesquare chat support a try.

    It has wide range of feature + 24/7 Live chat support operators to offer.They completely handle website support for your business at very reasonable rates.

    Thanks

  114. flashchat says:
    November 6, 2013 at 3:22 am

    I agree with your article.But i confused that you did not mention 123 Flash Chat.123 Flash Chat is a leading chat software over 10 years in the industy, it helps dating sites, social network services and all kinds of user-oriented websites to run live chat rooms, and the chat software can be seamlessly added to almost all the CMSes, like Joomla, phpBB, vBulletin, Skadate, etc.You can have a look at 123flshchat.com.

  115. Bill Scott says:
    October 29, 2013 at 3:12 pm

    Check out WebGreeter.com as an alternate we have been doing Live Chat as as a sales tool for about 12 years now and have bilingual agents

  116. Cameron says:
    October 24, 2013 at 3:48 pm

    FlexyTalk is a new cloud based live chat solution and very popular among WordPress websites. There’s a free plan, and the premium plan it’s only $4.5 /monthly
    You set it up in 1 minute and you can chat with any XMPP compliant software.
    http://www.flexytalk.com

  117. Mark says:
    October 23, 2013 at 5:04 pm

    I use MagChat everyday… not sure it would be good for business as it has a lot of bells and whistles but it’s a lot of fun to use… that”s what we Developed it for… and it’s free

    magchat.com

  118. Abhi says:
    October 23, 2013 at 2:49 am

    Have you guys looked at Zopim.com? It’s a great alternative and (I might be a little biased) our mobile optimized widget is one of the best in itcs class: blog.zopim.com/2013/07/05/a-new-live-chat-widget-ready-for-mobile/.

    It’s one of the few widgets which scales well on websites viewed through mobile devices, even if the websites themselevs are not mobile optimized.

  119. Erik Weissenberger says:
    October 22, 2013 at 5:51 pm

    Thanks Sherice!

  120. Erik Weissenberger says:
    October 22, 2013 at 12:51 pm

    Sherice,

    Out of curiosity, why do you characterize LiveHelpNow as being most appropriate for small to mid-sized compaies versus larger enterprises? It seems to be a highly regarded chat tool. I had thought it could be a candidate for an enterprise solution.

    • October 22, 2013 at 2:47 pm

      Hi Erik,
      It could very well be! The only thing currently limiting it as a top candidate for larger enterprises is that it only offers limited integration with Facebook (in the form of a click-to-chat link).

  121. October 15, 2013 at 4:15 pm

    Thanks for the livehelpnow mention! We’ve recently updated our website, feel free to take a look.

  122. September 19, 2013 at 11:06 am

    Hello grat article live chat is great for you rbusiness but tends to be too expensive. After finding this new company I believe that are the best Live Chat Software solution. Not only can you Live Chat soon as you sign up, they have a Programmable Chat you can train to respond like a human. Definitely a must see if you are into Live Chat Software. http://www.valuechat.com

  123. Armstrong says:
    September 10, 2013 at 4:20 pm

    Really terrific post!
    We love Olark because it integrates with Pardot marketing automation but you have provided some great options!

    Scott
    Partner
    Brainrider

  124. Graham says:
    September 8, 2013 at 5:12 pm

    Hi, We found IMsupporting to be a great choice! It has many features and is priced nicely so that its not too expensive ( although there are expensive options ) http://www.imsupporting.com It has a free trial and loads of cool extras.

  125. Jason says:
    September 7, 2013 at 8:06 am

    We use luckyorange.com because it not only has live chat , but more importantly, it has LIVE browsing screensharing, so I can see how a person is interacting with the website in real time. In addition, it has complete recorded history that I can playback for how different users were on the site, live along with heatmapping, and scrolling. Its an all-in-one solution that no other chat software has offered. It has been instrumental in analysing user behavior to make positive enhancements to user engagement, as well as discover something unexpected. Fraud order activity.

    • Mike says:
      February 1, 2014 at 1:39 am

      Thanks for the tip..I’m trying it now and I really like it!

  126. utan says:
    August 23, 2013 at 11:43 pm

    Interesting, I’ve code the chat I am using using socket.io very powerfull and works great without addon on any browser IE > 7 and all mayor browsers..
    http://rendezvouschat.com , I dont’ have much traffic but someday will have thousands.

  127. Jhoed ram says:
    August 14, 2013 at 9:50 am

    Thank, very good i am use other type of service, the name is dattatec live chat

  128. Shawn says:
    August 12, 2013 at 5:24 pm

    If you are looking for a cheap solution we have OggFlow which is our next generation software (from the makers of OggChat, and that include a free live chat widget for small business to get started. We also have gMail and social media support integration with tasks/tickets/etc.

  129. Joe Bush says:
    August 12, 2013 at 12:29 pm

    We use LiveChatInc with a lot of our live chat implementations we do for clients. Always found it to be a good option for most clients and the level of customisation is good. iAdvize is worth looking into as well.

  130. Robert says:
    August 10, 2013 at 2:58 am

    Hmmm… Even the cheapest solution reviewed here is $20/month PER support agent. That’s turns out to be quite expensive unless you are providing all of your customer support by yourself…

    For $50/month I get 4 support agents, beautifully customised chat forms, and detailed analytics with http://SnapEngage.com. I did my own research earlier this year, and these guys were head and shoulders above the rest. They even use their own platform to provide great support for our team at http://Qhub.com. Highly recommended.

  131. Marek says:
    August 6, 2013 at 11:11 am

    Nice article. I wanted to write something like that on my blog in few weeks. Now i don’t want to, you did it really well.

  132. Rahul says:
    August 6, 2013 at 5:41 am

    ClickDesk is another great live chat provider. It is a combo of helpdesk, voice chat, social tool bar along with live chat. Its pricing plan is based on pay-as-you-grow model which is best for SMB. Take a look.

    • Nilesh says:
      April 11, 2014 at 5:30 am

      Rahul, how is the support and TAT ?

  133. John Gibb says:
    August 5, 2013 at 11:45 am

    hi Sherice

    I don’t use a live chat on my sites (my business promotes affiliate products via niche sites/blogs, so I don’t deal with cutomers/clients on those sites)

    However, I’ve just launched my coaching program where I help marketers learn to build mini sites and make $ money online — and this is where I could use LiveHelpNow for example, I find it ideal in my case

    Thank you!

    • Nicole says:
      August 25, 2014 at 1:09 pm

      HI John,

      If you are still researchin, please give our application a shot. Our product’s called chatnox (chatnox.com)

      I’m sure you would be happy. Please let me know how it goes

      Nicole
      Co-Founder – ChatNox-Live Chat

  134. August 5, 2013 at 11:15 am

    Nice additions to the list! Thanks, everyone, for the input. What else have we missed?

  135. Shawn says:
    August 5, 2013 at 10:30 am

    OggChat is one you missed. Running since 2009, it’s been a choice for those who want to add Google Talk (Jabber Instant Messaging) to their web site and have visitors be able to reach them on their phone or any device.

  136. August 5, 2013 at 10:15 am

    Hey Sherice

    Thanks for the Kayako mention!

  137. Darrin says:
    August 5, 2013 at 9:51 am

    Another one worth mentioning is Zopim.com…they have a pretty cool admin dashboard for their system.

    • Simon says:
      October 23, 2013 at 7:04 am

      +1 for Zopim.com

      I’ve installed for clients with small businesses and they have been very happy with it (considering they have a free plan).

    • Fergus says:
      February 28, 2014 at 4:05 am

      Be very careful with Zopim. When you are offline it shows uneditable message that says “Offline”. The unintended and unnoticed consequence was that customers though the website was offline and was no available for placing orders. I don’t know how much business we lost over this. The orther problem was that on mobiles the huge live chat widget came up on every page you went to despite you X it out on the previous page.

      • Abhi says:
        February 28, 2014 at 12:44 pm

        Oh dear! I’m really sorry to hear that. You are right though, if you are not online on the Dashboard, then the widget will show as “Offline”. However, what a lot of our users do is to simply disable the widget when you are not online. This way your customers will not be misled into thinking the website is “offline”.

        On mobile devices the Zopim widget should only be a small button in the bottom right corner of the page. It’s only when you click the button that it opens up a new page.

        I’m really sorry to hear that you had trouble using it and potentiall lost sales! That’s certainly not the type of experience we’d want for any of our users.

        I do hope you’ll try it out again. Please drop us an email if you have any questions!

        Abhi
        blog [at] zopim.com

        • Fergus says:
          March 1, 2014 at 4:10 am

          Hi Abhi,

          Thanks for the reply. I am a bit bemused at your answer. You have had a heads up on an unintended consequence of the word “Offline” is having and your suggestion is to turn off the widget. when not available for chat. That way we won’t get any messages from those that would have understood what it meant. I am not sure if I would consider that a fix.

          Fergus

          • Abhi says:
            March 1, 2014 at 4:30 am

            Hi Fergus

            Oops! I guess I misinterpreted your question. If you want to change the message while the widget is minimized you can do the following:

            1. Log into the Zopim Dashboard
            2. Click on “Widget” (in the left panel”)
            3. Select the “Appearance” tab
            4. Scroll down and change the “minimized chat button” message.

            It sounds like you aren’t using Zopim anymore, but hopefully the steps can help you if you change your mind.

        • Fergus says:
          March 11, 2014 at 4:54 am

          We took the Zopim live chat of our website ieDepot and had an instant drop in our bounce rate by a third. It literally changed by a third that day and has stayed steady with about a 1-2% daily fluctuation. Similar fluctuation as before but a third less. So that message “We are Offline” when it was up had huge unintended consequence.

          Is that fix you mention available to both trial users and users of the free version? Off course you could just change the message. I am kicking myself for not turning it off before when a customer mentioned that he thought our website was offline.

          Look guys your software is nice but your unresponsiveness to such a huge issue is what’s worrying.

          Fergus

          • Abhi says:
            March 11, 2014 at 7:11 am

            Hi Fergus

            Wow! Your stats are incredible. I don’t think we’ve had that kind of feedback from any of our customers, so it’s something we’ll definitely look into.

            If you are a trial user you can make the change, but it’s customization is not available for Lite accounts.

            Again, I’m really sorry you saw a drop in your traffic.

            Cheers

  138. August 5, 2013 at 8:51 am

    Nice article. We are testing olark and I’m pleased with the results so far. It’s easy to set up, customizable and at a fair price. We are able to hide the chat on certain pages as well. I don’t believe that it intergrates with salesforce or facebook though.

    • Mark says:
      January 2, 2014 at 11:32 pm

      Awesome live chat reviews. We use ClickDesk(www.clickdesk.com) on our website and they allow you to receive calls along with chats on your website. i think along with Olark they are the best for small and medium businesses.

      livechat inc is good but crazy expensive and zopim is buggy. But thanks for the review

    • Laure says:
      May 9, 2014 at 3:01 pm

      Oh, so just saw this and thought I’d note that Olark does integrate with Salesforce as well as Zendesk, Desk.com and a ton of other CRMs. Thanks for the shout out!

      • May 9, 2014 at 5:35 pm

        Your welcome, Laure. Thanks for the extra information. 🙂

    • Clay says:
      July 17, 2014 at 7:52 pm

      Thanks!
      Olark looks really affordable. Less than half the price of Velaro AND it includes cobrowsing and integrates with Google Chat.

    • Ben says:
      August 1, 2014 at 1:07 pm

      This is a good roundup of the bigger live chat services.

      I just launched a new one called Nice Chat (www.nicechat.co), that’s free if anyone wants to try it.

      • Jim says:
        February 18, 2015 at 2:07 pm

        Ben,
        We attempted to use your services but unable to sign on. We provided credit card information, sent messages with no response. Is this a legit business or a scam? It’s under Andrew Brandt at GarbageMan.

    • Nicole says:
      August 20, 2014 at 10:51 am

      Hi Michael,

      We just launched this week and we would love for you to give us a try. We are called ChatNox.

      We started off the product after a lot of research in this area and hope you would give us a try.

      – Nicole

    • Dutch says:
      August 23, 2014 at 7:12 am

      Nice article, however we end up with Flexytalk live chat system. It has the fraction of the price most live chats have with comparable features, but one of the things we wanted it their XMPP/Jabber compatible approach for independant IM clients. I personally think that for the SMB Flexytalk has the best features offered compared to price. And they even have an unlimited free subsription available.

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