Intuit has been helping small businesses ring up sales since 1992 with its Quickbooks, Quicken and TurboTax software.
Now, Intuit sees an opportunity to grab market share from Square by introducing GoPayment, software and hardware that turns your phone or tablet into a credit card processor.
We asked our Crazy Egg Marketing and Web Design Experts to analyze the formula that Intuit is using with its GoPayment landing page.
Click image to enlarge:
I’m not sure “Chat Now” works for where it is on the page – if I were looking for a chat or contact information I’d probably look near the phone number or some other navigation area. It looks like the page mixes utility navigation and content navigation, meaning a user looking for a particular item has to read more thoroughly what each navigation item is before clicking. I’d separate “Sign In”, the phone number and GoPayment Canada navigation to its own line in the top-right.
~Lara Swanson, Dyn
Square could simply say “Make payments from their phone” and that was it. People got that. Intuit has done a good job of explaining the value proposition. The bold pic demonstrates what it does, and I like the nice little button that says “Give it a try.” And I’m glad to see the “This is all you pay” is the perfect size…but I still like the Square landing page better…the form is right on the home page.
~ Demian Farnworth, The Copybot
~ Ginger Wareham, Pickle Juice Productions
Could use improvement: The typography in the header has too many font styles going on. Even though there are two typefaces used, which is acceptable, there are four font styles – which causes the treatment to lose hierarchy. Also, the all caps, bold “your” implies everyone else’s phone already reads cards, which has no basis. There should also be a comma after “Now,” to read “Now, your phone accepts cards, too.”
~ Angela Jones, Design By Ange.la
~ Kristi Hines, Freelance Writer
However, in comparison with one of its most well known competitors, Square, you can see what the site is really lacking. Lets look at the Square home page. It’s super simple to sign up, the start of the sign up form is right there on the homepage! With Intuit I need to click on Give it a try, then go through all of the formalities. Also, it’s clearly marked on the Square homepage what cards are accepted (even though the featured card for Square is AMEX). At first glance at Intuit the hero image and the next image below all lead me to believe it works with MasterCard exclusively.
The Chat Now button feels extremely awkward, not really left justified, not really right justified and not really centered either. Almost like it was just tossed in at the last minute. While my eye is drawn to it, it’s not for the right reason. It looks like a bandaid and the Woman’s finger and certainly doesn’t make me want to chat. Instead it draws away from what really matters in the hero, WHAT IT DOES!
When asking for a user to try out a new product, especially one that handles financial transactions, you can’t overlook things like an obtuse Chat button. Any kind of last minute additions like this will make your user feel that your product is last minute and in that case, less trustworthy than the competition.
Overall, it’s a good page on the right track. I would have liked to have seen more refinement before deployment though.
~ Christopher Lee, Christopher Lee Design
The “Chat Now” button seems to be a little out of place but the rest of the navigation is very intuitive and follows conventions. The “View Pricing” button is located in the exact place I would expect it to be — where they are talking about what it costs.
~ Sherice Jacob, iElectrify
There are two things that I think may push this site to the next level. First, a bolder treatment of their call-to-action. The headlines on the top and the “free app…” line at the bottom really seem to swallow the “give it a try button.” Although they are yellow and try to stand out, the hierarchy seems a bit off. Second, I think the logo treatment seems a little weak. It is placed three times on this home page, but similar to the call-to-action, it seems to get lost.
~ Joseph Kalinowski, Content Marketing Institute
As far as the site goes, I love how the first menu link is for learning “How it Works” and the second link is for “Pricing.” When someone lands on a page like this, they want to know two things: 1) How does this products work? and 2) How much does it cost? Intuit does a great job of making sure that information is easy to find by highlighting them in the first two menu links.
I also love the chat now feature on the site. Now that live chat is so easy to implement, it makes sense for businesses who close sales online to provide an option for customers to interact with a salesperson. Every business wants to have a conversation with prospective customers, and live chat is the easiest way to make that happen. If you have the resources, it’s a great way to go.
I feel like the main headline could be improved. “Swipe” and “Cha-Ching!” are clever, but I don’t know that they’re the best words to use to immediately to get the point across. I prefer something more direct like, “Now YOUR phone can accept credit cards, too!”
~ Joseph Putnam, BlogTweaks
What about you? What is your opinion of this Intuit landing page?