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Live chat is always part of a larger ecosystem–usually sales or customer service. Despite the simplicity, tossing a widget on your website and hoping for…
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Free 30-day Trial7 Best VoIP Providers and Services (2024 Review)
At their core, most VoIP services seem similar. They all let your team make and take calls, set up business texting, collaborate with each other,…
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After researching 29 different phone systems, we found Nextiva to be the best for most. It has solutions for every type of business, from brand…
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We’ve looked at dozens of cloud-based phone systems and call center solutions over the years–Nextiva is our top pick because of its affordability, speedy set…
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An offshore call center is a company dedicated to making and receiving calls on behalf of another business that’s located in a different country. While…
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Imagine your phone rings and you answer it to find absolutely nothing on the other end—no voices, background noises, or static of any kind. This…
TCP vs UDP: Do You Care About Packet Loss or Delay?
TCP (Transmission Control Protocol) and UDP (User Datagram Protocol) are transport network protocols that enable communication between computers over the internet. In general, TCP is…
Six Warning Signs Visible Only with Call Center Analytics
The world has already generated over 79 zettabytes of data—and forecasters say we’ll more than double that by 2025. The best part about this? Data…
6 UCaaS Trends Pushing Even Reluctant Firms Into the Cloud
Unified Communications as a Service (UCaaS) is a cloud-based delivery model that brings communications into a single platform, such as internal messaging, videoconferencing, or VoIP…
Call Masking Is Legal, But Is It Actually Valuable?
Call masking is a service that allows you to replace your phone number temporarily with a stand-in or proxy number. Often a standard feature of…
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