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Exactly What An IVR Phone Tree Needs to Best Serve Callers
An IVR phone tree is like a map of your IVR’s pre-recorded messages and menu prompts. When implemented correctly, it can swiftly guide callers to…
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Free 30-day TrialPlaces Not Enough People Go For Leads For Cold Call Lists
Most salespeople take the path of least resistance when creating a list of cold call leads. They compile their lists from the usual suspects—sources like…
Why Natural Language IVR Is A Nightmare for Customers
The rise of automation in everyday life is often bemoaned for its displacement of the human touch. This is especially true when a technology is…
What Customers Want (And Certainly Don’t) With IVR Banking
When implementing an Interactive Voice Response (IVR) system in your bank, you must consider what your customers want—and what they don’t want. IVR in banking…
3CX Review–The Good and Bad
3CX is a private branch exchange (PBX) provider and enterprise-grade business communications solution. You can use 3CX to run your own contact center or phone…
PhoneBurner Review–The Good and Bad
PhoneBurner is a virtual phone service specifically for high-volume outbound calling. It works best for sales teams that want to leverage PhoneBurner’s power dialer software,…
OpenPhone Review–The Good and Bad
OpenPhone is an ultra-simple phone system that’s suitable for solo use or teams of up to five people. It shines for its strong SMS messaging…
The 8 Best Aircall Alternatives & Competitors in 2024
Aircall is a powerful business communication platform that’s particularly useful for small cloud-based call centers. It’s flexible enough to support inbound, outbound, and blended contact…
The Best Call Monitoring Software If That’s All You Want
Call monitoring is a great way to ensure your agents and your call center business are operating at a high level. But with so many…
Striving For A Promotion? Ace These 3 Call Center Best Practices
Getting a promotion at your call center serves as a stamp of recognition for your efforts. It gives you a heightened sense of achievement that…
Neglected IVR Best Practices That Really Count For Success
You’re not alone if you’ve found yourself endlessly pressing buttons while navigating an IVR menu, desperate for a simple solution. Most organizations neglect to prioritize…
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