About Kevin Gao

Kevin Gao is the founder and CEO of Comm100, a leading provider of live chat software for business. As a software developer as well as a small business expert, he’s always ambitious to revolutionize the way of online customer service and communication. Follow Kevin on Google+ to find more about him.

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Articles by this author:

An Analytic Approach: How to Find and Fix Conversion Pr...

This is the final segment in a five-part series of articles on website conversion. How do you solve...

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The Emotional Journey: Moving Customers Toward the Sale

This is the fourth article in a five-part series on website conversion. To improve website...

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The User Interface: How to Create a Buying Environment ...

This is the third article in a five part series on website conversion. Be sure to check out Part 1,...

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Logic and Direction: How to Turn Visitors into Customer...

This is the second article in a five part series on website conversion. You can catch the first...

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Performance Tuning: 4 Things that Make or Break Usabili...

Welcome to this five-part series of articles on website conversion! In this series, we’ll take a...

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