7 Top Live Chat Software Solutions Reviewed

by 152 08/05/2013

You already know how live chat software can increase conversion rates when used correctly.

But what you may not know is exactly which of the dozens of live chat products out there is right for your business.

Every software has its pros and cons, both for operators and customers.  In this post, we’ll take a closer look at seven of the most popular live chat solutions, so you can decide which one’s best for you.

LivePerson – A Popular, Yet Pricey Choice

liveperson

LivePerson was one of the first live chat software solutions available on the web.

Since then, they’ve used their considerable name recognition and branding to become one of the most popular choices for enterprise live chat needs.

At $99.99/month, it’s one of the priciest options of the bunch. But what it lacks in affordability for smaller businesses, it more than makes up for in terms of features.

LivePerson integrates with Salesforce and Facebook and has a full suite of analytical tools (available to both admins and operators) to show you where customers may be slipping through the cracks.

The idea behind this is that it will translate into more sales and higher conversions. Of course, this will vary from business to business.

One thing that could be a concern is their customer support. You are assigned one agent that stays with you until your problem is fixed.

While this may sound like a great idea and an easy way to keep things organized, it can also be incredibly frustrating if your particular support agent is unable to give you any real help, or isn’t online when you have questions.

Comm100 Live Chat – Simple and Customizable

com100

Comm100 is live chat for the rest of us.

It’s designed to be simple and smart, without all the bells and whistles of other live chat products.  It integrates with Salesforce, but not Facebook.

While the integration code itself is copy and paste, there are plugins available for content management and ecommerce systems, including Shopify, WordPress and Joomla.

Unlike many live chat programs, Comm100 can be customized to fit your unique branding and style. You can also have its “powered by” logo removed, making sure your customers get a seamless experience from start to finish.

Customers can also rate chat operators to help your own organization learn and grow in the process.

What’s more, the program can be used at a standalone desktop application or as a web-based service, giving you greater flexibility in how you deliver solutions.

BoldChat – Numerous Options to Fit Your Needs

boldchat

BoldChat has several different tiers of live chat software depending on the size and scale of your business.

Pricing is based per year and per agent and ranges from $99 to $999 and up.

Starting with BoldChat Pro (at $499/year/agent), you can use the company’s own custom rules-based proactive chat engine to measure and engage with customers who fit your specific criteria.

BoldChat Premier lets administrators distribute chats based on operator availability and expertise, helping to ensure that customers are never “transferred” to the next level of tech support or passed off to another agent to spend 30 minutes explaining their problem again.

BoldChat also has a free option.

It doesn’t track website visitors or allow you to customize the chat window, but for startups on a shoestring budget, it’s a value-priced option that lets you test the waters with live chat before you commit to a specific package.

Kayako Fusion – A Thriving Support Community

kayako fusion

You may know Kayako as a support desk company, but they’ve branched out to offer a full suite of services designed around the customer.

Fusion is a live chat product which, not surprisingly, also integrates a helpdesk solution. Since it is built for larger companies or international businesses, Kayako can seem daunting to beginners.

There’s a lot of information, analytics and detailed data worth going through.

One of its neatest features lets you pull up any previous chat records (if available) and client history the moment they begin a new chat.

As with many premium-level live chat programs, you can also customize the live chat window and buttons to fit in with your branding and style.

LiveHelpNow – Ideal for Small/Medium Businesses

livehelpnow

If you could include nearly everything you could ever want in a live chat solution into one complete package — LiveHelpNow would be it.

From customization to translation to visitor triggers (such as offering coupons to return visitors), LiveHelpNow is a virtual buffet of customer support features.

LiveHelpNow also integrates with Google Analytics, Google Adsense and Salesforce to help build on your existing platform experience.

There is also a rudimentary social extension called “Social Insights” which lets live chat operators view a customer’s Facebook or Twitter profile to determine if they’ve reached out to the company previously.

If you’re training new customer support agents, the Whisper function in LiveHelpNow will prove invaluable.

It allows beginners, seasoned operators and administrators to whisper to each other in order to get instant help and resolve customer problems on-the-fly.

Beyond this, LiveHelpNow also has a mobile chat request option that will alert you via text message or email that a customer has a question.You can then open a chat window on your mobile phone.

Overall, LiveHelpNow refuses to compromise on features and ease of use, and at under $20, it’s a well-rounded choice for small and medium businesses.

WebsiteAlive – The One-Person Support Solution

websitealive

Small businesses have a lot of work to do if they want to project that “we’re larger than we look” impression.

For them, there’s WebsiteAlive.

Designed for the all-in-one entrepreneur who juggles countless tasks throughout the day, WebsiteAlive combines proactive chat, mobile and real-time email notifications along with full customization options without coding.

Although there’s no way to share documents between operators, you can install the code on multiple websites while tracking, monitoring and handling live chats from those sites simultaneously, making WebsiteAlive a great choice for owners of multiple websites.

At $69.95, it’s more expensive than some other options, but its mobile workspace and tools will let you create your own personal support desk anywhere you go.

Velaro – Ideal for E-Commerce

velaro

Velaro doesn’t pigeon-hole users into a set of features per package.

Its scalable foundation works from the ground up to grow alongside your business, rather than forcing your business to fit its criteria instead.

Ideal for E-commerce websites, Velaro comes with built-in CRM (Customer Relationship Management) and shopping cart tools, allowing operators to suggest product purchases or initiate a chat based on a customer’s browsing habits.

Velaro’s chat also lets you see what’s in the user’s shopping cart, their purchase history, and chat records from the previous two years, allowing savvy operators to make targeted suggestions or offer specific help for products the customer has bought.

All of this information can be distilled into professional, easy-to-read charts and reports, helping e-commerce sites forecast trends, upsells and improve conversion rates.

At $99.95, Velaro is on par with LivePerson in terms of pricing.

But it goes well beyond the typical live chat feature set to provide intelligent online shopping analytics that can make forecasting and learning from buyer behavior easy and straightforward.

What’s Your Favorite Live Chat Solution?

I realize that there are dozens of live chat products, with no way to review all of them.

Did I miss your favorite?

Share it with me below in the comments and let me know how it has impacted your business!

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Sherice Jacob helps website owners improve conversion rates with custom design, copywriting and website reviews.  Get your free conversion checklist and web copy tune-up by visiting iElectrify.com.

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152 COMMENTS

Michael Jacobs

Nice article. We are testing olark and I’m pleased with the results so far. It’s easy to set up, customizable and at a fair price. We are able to hide the chat on certain pages as well. I don’t believe that it intergrates with salesforce or facebook though.

August 5, 2013 Reply

    Mark

    Awesome live chat reviews. We use ClickDesk(www.clickdesk.com) on our website and they allow you to receive calls along with chats on your website. i think along with Olark they are the best for small and medium businesses.

    livechat inc is good but crazy expensive and zopim is buggy. But thanks for the review

    January 2, 2014 Reply

    Laure

    Oh, so just saw this and thought I’d note that Olark does integrate with Salesforce as well as Zendesk, Desk.com and a ton of other CRMs. Thanks for the shout out!

    May 9, 2014 Reply

    Clay

    Thanks!
    Olark looks really affordable. Less than half the price of Velaro AND it includes cobrowsing and integrates with Google Chat.

    July 17, 2014 Reply

    Ben

    This is a good roundup of the bigger live chat services.

    I just launched a new one called Nice Chat (www.nicechat.co), that’s free if anyone wants to try it.

    August 1, 2014 Reply

    Nicole

    Hi Michael,

    We just launched this week and we would love for you to give us a try. We are called ChatNox.

    We started off the product after a lot of research in this area and hope you would give us a try.

    – Nicole

    August 20, 2014 Reply

    Dutch

    Nice article, however we end up with Flexytalk live chat system. It has the fraction of the price most live chats have with comparable features, but one of the things we wanted it their XMPP/Jabber compatible approach for independant IM clients. I personally think that for the SMB Flexytalk has the best features offered compared to price. And they even have an unlimited free subsription available.

    August 23, 2014 Reply

Darrin

Another one worth mentioning is Zopim.com…they have a pretty cool admin dashboard for their system.

August 5, 2013 Reply

    Simon

    +1 for Zopim.com

    I’ve installed for clients with small businesses and they have been very happy with it (considering they have a free plan).

    October 23, 2013 Reply

    Fergus

    Be very careful with Zopim. When you are offline it shows uneditable message that says “Offline”. The unintended and unnoticed consequence was that customers though the website was offline and was no available for placing orders. I don’t know how much business we lost over this. The orther problem was that on mobiles the huge live chat widget came up on every page you went to despite you X it out on the previous page.

    February 28, 2014 Reply

      Abhi

      Oh dear! I’m really sorry to hear that. You are right though, if you are not online on the Dashboard, then the widget will show as “Offline”. However, what a lot of our users do is to simply disable the widget when you are not online. This way your customers will not be misled into thinking the website is “offline”.

      On mobile devices the Zopim widget should only be a small button in the bottom right corner of the page. It’s only when you click the button that it opens up a new page.

      I’m really sorry to hear that you had trouble using it and potentiall lost sales! That’s certainly not the type of experience we’d want for any of our users.

      I do hope you’ll try it out again. Please drop us an email if you have any questions!

      Abhi
      blog [at] zopim.com

      February 28, 2014 Reply

        Fergus

        Hi Abhi,

        Thanks for the reply. I am a bit bemused at your answer. You have had a heads up on an unintended consequence of the word “Offline” is having and your suggestion is to turn off the widget. when not available for chat. That way we won’t get any messages from those that would have understood what it meant. I am not sure if I would consider that a fix.

        Fergus

        March 1, 2014 Reply

          Abhi

          Hi Fergus

          Oops! I guess I misinterpreted your question. If you want to change the message while the widget is minimized you can do the following:

          1. Log into the Zopim Dashboard
          2. Click on “Widget” (in the left panel”)
          3. Select the “Appearance” tab
          4. Scroll down and change the “minimized chat button” message.

          It sounds like you aren’t using Zopim anymore, but hopefully the steps can help you if you change your mind.

          March 1, 2014

        Fergus

        We took the Zopim live chat of our website ieDepot and had an instant drop in our bounce rate by a third. It literally changed by a third that day and has stayed steady with about a 1-2% daily fluctuation. Similar fluctuation as before but a third less. So that message “We are Offline” when it was up had huge unintended consequence.

        Is that fix you mention available to both trial users and users of the free version? Off course you could just change the message. I am kicking myself for not turning it off before when a customer mentioned that he thought our website was offline.

        Look guys your software is nice but your unresponsiveness to such a huge issue is what’s worrying.

        Fergus

        March 11, 2014 Reply

          Abhi

          Hi Fergus

          Wow! Your stats are incredible. I don’t think we’ve had that kind of feedback from any of our customers, so it’s something we’ll definitely look into.

          If you are a trial user you can make the change, but it’s customization is not available for Lite accounts.

          Again, I’m really sorry you saw a drop in your traffic.

          Cheers

          March 11, 2014

Jamie Edwards @Kayako

Hey Sherice

Thanks for the Kayako mention!

August 5, 2013 Reply

Shawn

OggChat is one you missed. Running since 2009, it’s been a choice for those who want to add Google Talk (Jabber Instant Messaging) to their web site and have visitors be able to reach them on their phone or any device.

August 5, 2013 Reply

Kathryn Aragon

Nice additions to the list! Thanks, everyone, for the input. What else have we missed?

August 5, 2013 Reply

John Gibb

hi Sherice

I don’t use a live chat on my sites (my business promotes affiliate products via niche sites/blogs, so I don’t deal with cutomers/clients on those sites)

However, I’ve just launched my coaching program where I help marketers learn to build mini sites and make $ money online — and this is where I could use LiveHelpNow for example, I find it ideal in my case

Thank you!

August 5, 2013 Reply

    Nicole

    HI John,

    If you are still researchin, please give our application a shot. Our product’s called chatnox (chatnox.com)

    I’m sure you would be happy. Please let me know how it goes

    Nicole
    Co-Founder – ChatNox-Live Chat

    August 25, 2014 Reply

Rahul

ClickDesk is another great live chat provider. It is a combo of helpdesk, voice chat, social tool bar along with live chat. Its pricing plan is based on pay-as-you-grow model which is best for SMB. Take a look.

August 6, 2013 Reply

    Nilesh

    Rahul, how is the support and TAT ?

    April 11, 2014 Reply

Marek

Nice article. I wanted to write something like that on my blog in few weeks. Now i don’t want to, you did it really well.

August 6, 2013 Reply

Robert

Hmmm… Even the cheapest solution reviewed here is $20/month PER support agent. That’s turns out to be quite expensive unless you are providing all of your customer support by yourself…

For $50/month I get 4 support agents, beautifully customised chat forms, and detailed analytics with http://SnapEngage.com. I did my own research earlier this year, and these guys were head and shoulders above the rest. They even use their own platform to provide great support for our team at http://Qhub.com. Highly recommended.

August 10, 2013 Reply

Joe Bush

We use LiveChatInc with a lot of our live chat implementations we do for clients. Always found it to be a good option for most clients and the level of customisation is good. iAdvize is worth looking into as well.

August 12, 2013 Reply

Shawn

If you are looking for a cheap solution we have OggFlow which is our next generation software (from the makers of OggChat, and that include a free live chat widget for small business to get started. We also have gMail and social media support integration with tasks/tickets/etc.

August 12, 2013 Reply

Jhoed ram

Thank, very good i am use other type of service, the name is dattatec live chat

August 14, 2013 Reply

utan

Interesting, I’ve code the chat I am using using socket.io very powerfull and works great without addon on any browser IE > 7 and all mayor browsers..
http://rendezvouschat.com , I dont’ have much traffic but someday will have thousands.

August 23, 2013 Reply

Jason

We use luckyorange.com because it not only has live chat , but more importantly, it has LIVE browsing screensharing, so I can see how a person is interacting with the website in real time. In addition, it has complete recorded history that I can playback for how different users were on the site, live along with heatmapping, and scrolling. Its an all-in-one solution that no other chat software has offered. It has been instrumental in analysing user behavior to make positive enhancements to user engagement, as well as discover something unexpected. Fraud order activity.

September 7, 2013 Reply

    Mike

    Thanks for the tip..I’m trying it now and I really like it!

    February 1, 2014 Reply

Graham

Hi, We found IMsupporting to be a great choice! It has many features and is priced nicely so that its not too expensive ( although there are expensive options ) http://www.imsupporting.com It has a free trial and loads of cool extras.

September 8, 2013 Reply

Armstrong

Really terrific post!
We love Olark because it integrates with Pardot marketing automation but you have provided some great options!

Scott
Partner
Brainrider

September 10, 2013 Reply

Marcus Howling

Hello grat article live chat is great for you rbusiness but tends to be too expensive. After finding this new company I believe that are the best Live Chat Software solution. Not only can you Live Chat soon as you sign up, they have a Programmable Chat you can train to respond like a human. Definitely a must see if you are into Live Chat Software. http://www.valuechat.com

September 19, 2013 Reply

Lauren Schneck

Thanks for the livehelpnow mention! We’ve recently updated our website, feel free to take a look.

October 15, 2013 Reply

Erik Weissenberger

Sherice,

Out of curiosity, why do you characterize LiveHelpNow as being most appropriate for small to mid-sized compaies versus larger enterprises? It seems to be a highly regarded chat tool. I had thought it could be a candidate for an enterprise solution.

October 22, 2013 Reply

    Sherice Jacob

    Hi Erik,
    It could very well be! The only thing currently limiting it as a top candidate for larger enterprises is that it only offers limited integration with Facebook (in the form of a click-to-chat link).

    October 22, 2013 Reply

Erik Weissenberger

Thanks Sherice!

October 22, 2013 Reply

Abhi

Have you guys looked at Zopim.com? It’s a great alternative and (I might be a little biased) our mobile optimized widget is one of the best in itcs class: blog.zopim.com/2013/07/05/a-new-live-chat-widget-ready-for-mobile/.

It’s one of the few widgets which scales well on websites viewed through mobile devices, even if the websites themselevs are not mobile optimized.

October 23, 2013 Reply

Mark

I use MagChat everyday… not sure it would be good for business as it has a lot of bells and whistles but it’s a lot of fun to use… that”s what we Developed it for… and it’s free

magchat.com

October 23, 2013 Reply

Cameron

FlexyTalk is a new cloud based live chat solution and very popular among WordPress websites. There’s a free plan, and the premium plan it’s only $4.5 /monthly
You set it up in 1 minute and you can chat with any XMPP compliant software.
http://www.flexytalk.com

October 24, 2013 Reply

Bill Scott

Check out WebGreeter.com as an alternate we have been doing Live Chat as as a sales tool for about 12 years now and have bilingual agents

October 29, 2013 Reply

flashchat

I agree with your article.But i confused that you did not mention 123 Flash Chat.123 Flash Chat is a leading chat software over 10 years in the industy, it helps dating sites, social network services and all kinds of user-oriented websites to run live chat rooms, and the chat software can be seamlessly added to almost all the CMSes, like Joomla, phpBB, vBulletin, Skadate, etc.You can have a look at 123flshchat.com.

November 6, 2013 Reply

Deepak

Please give livesquare chat support a try.

It has wide range of feature + 24/7 Live chat support operators to offer.They completely handle website support for your business at very reasonable rates.

Thanks

November 10, 2013 Reply

Graham

Try ours… Its 100% :)
justlivechat.com

November 17, 2013 Reply

Jasintha

I have personally been using this servic eprovidor- these people notonly give you a chat software but also give you agents for 8 hours a day and 7 days a week at avery reasonable price. check out these guys liveyes.com- based out of australia, I found this team being dynamic and showed difference withtin a month’s time with conversions.

November 25, 2013 Reply

Mia Lankster

A great overview, Sherice. It is indeed difficult to review all good live chat providers. I would like to say that after testing a few providers you mention in the list, we have set our choice on Provide Support Live Chat, providesupport.com/ They offer pretty strong set of features at a reasonable price, $99/year per user or $15/month. Our support team have found real-time monitoring and co-browser particularly useful for reducing the time needed to understand the customer’s problem and offer a quick solution. We’ve been able to speed up our operations and we see a lot of customers are leaving us a very positive feedback through online survey that pops up after chat. Proactive chat has helped us to engage more users from the website and we are now seeing higher conversion rates thanks to it. We’ve been very pleased with the software, it was very simple to install and our operators hardly needed any training to get started with it. I think it would be a great reference for someone who is still researching their options.

November 27, 2013 Reply

Zoey Richardson

their site http://www.inside.tm/magento-chat, it morphs a business website into a virtual storefront so business personnel can see and help their site visitors in real-time using chat.

November 28, 2013 Reply

Mike Plank

Good overview. Is there any livechat software or communities out there that has open source code?

December 5, 2013 Reply

Sanjeev

Good collection for website owner. Webmaster can opt as per their requirement.

December 10, 2013 Reply

Someguy

Good list, Figured I should share with everyone this company: justlivechat.com , Its free live chat software. So cant go wrong there and they dont advertise in your chat either.
A+

December 10, 2013 Reply

Megzus

Have you lot tried ClickDesk clickdesk.com/ . I may try this one out over multiple sites.. It can be white labelled on their enterprise plan

December 19, 2013 Reply

Lief Larson

If you are looking for something different than simply legacy text chat, check out workface. It is real-time sales enablement without putting customers in a queue.

December 23, 2013 Reply

Paul

If you are interested in engaging your community or audience, a good solution would be Chatwee social chat widget.

It offers a private chatting and public commenting, so it is suitable for events, webinars, and any web pages bringing together communities of common interests.

December 25, 2013 Reply

Adam Methew

You missed
LiveAdmins they provide live chat software and support

December 26, 2013 Reply

Robert

We used liveperson for YEARS and recently sold the company and new buyers weren’t interested. But, for fun we wrote our own (sans chat) for the transition period.
What an education!!!
LivePerson is total RUBBISH! The amount of traffic not visible on our site was astonishing!
We wasted literally thusands of dollars on this!

December 28, 2013 Reply

kerri

What is the best solution for a large educational institution with dozens of departments? Looked into LivePerson. Very unreasonably expensive…

December 29, 2013 Reply

    TomBav

    Hi Kerrie,

    For a large education institution I would recommend click4assistance.co.uk. They already provide their solutions to Liverpool, Surrey and other big Unis here in the UK (and yes, I use to work for them. If nothing else, they’re a great collection of people to work with).

    March 31, 2014 Reply

Jamez

There seems to be a decent amount of solutions to choose from and i will be looking through them. Thanks for putting this page together and i will let you know how i get on with testing the live software that you have recommended.

January 4, 2014 Reply

Jeniffer Maben

Really fantastic insights of live chat software. We have worked very hard on our E-commerce website. I have added Live2Support live chat on our website. Its a quite popular live chat software.

January 6, 2014 Reply

Paul

Char-Logic is a great one that could be added on the list. They provided us free software and they staff our chat for only $99 a month 24/7. Other places ask to pay $99 just for the software. Chat-Logic take all our chats themselves which is extremely handy. We get lead gens in the email and follow up. They learned our business and do an amazing job representing us. Here is a link to their site if anyone needs: chat-logic

January 6, 2014 Reply

Tazalb

Hi, i work for a live chat compny called WhosOn. Not as well know as some of the ones mentioned but hopefully will be in the next 2 years. We offer a VERY COMPETATIVE solution! It is always worth getting a quote from a few companies before you make your choice. I dont think you would be unhappy with this one. Here is the link http://bit.ly/1gK7X3l for the features.

January 15, 2014 Reply

Rhyne

Our web site has been offering livechat support for the last seven years and tried almost all live chat software mentioned above. Some cost really too high but we found all of them are almost the same as far as functionality is concerned. We are glad we finally found LIVECHATSCRIPT PRO ,an affordable one that has powerful features like the top ones. We can even receive instant text from our mobile for incoming chat. We got rid of the costly ones and stucked to this one and saved a lot.

January 24, 2014 Reply

JoanJo

As mentioned below, We also use IMsupporting.com. They have a free trial and plenty of plugs for wordpress etc.
Does the job.

January 27, 2014 Reply

Aurelie Chazal

We’re launching Customericare, it’s very simple to set up and it offers text, audio and video chat.
We’re still running the beta test for now and would love to get some new clients to test out our solution.

You can find all the infos here: customericare.com and contact us for more

February 3, 2014 Reply

Alex

I am using one of the chat software available in the market and would like to add that too in this list because they are providing good features in their live chat software and their customer support is very helpful.
I am talking about live2suport.com chat software, it is easy to incorporate and not very much costly.

February 10, 2014 Reply

Dave Harris

I think that Banckle Chat should also make it in the list as it is very easy to use live chat software for operators to use. It allows me to not only chat with my website visitors but also track and monitor the traffic on my website. I can also provide remote customer support via web conferencing to my visitors using this app. Here is the link to the app features: banckle.com/apps/chat.html

February 20, 2014 Reply

dipak

If your looking for voice/Video calling and screen sharing along with live chat, visit collabair.com/chatforsupport.html

February 20, 2014 Reply

Mateus

my website is using zopim chat.

February 25, 2014 Reply

John Irwin

I’m using Zopim, their widget & dashboard design is amazing. Price is reasonable. I’ve it on my personal website as well as my clients. My clients are impressed with Zopim live chat too!

March 7, 2014 Reply

Steve

Looking for a pay per use chat plugin that integrates payment / credit system. Any suggestions?

March 12, 2014 Reply

Alex

We use Jitbit Chat, a nice little live chat app that integrates nicely with their helpdesk software by the way

March 18, 2014 Reply

Tom Nguyen

The best livechat software I had tried is Zopim, I installed widget on website and apps on my Android, great!! But wil choose other if better price

March 18, 2014 Reply

Colin Brownlee

I am on a Live Chat Inc free trial. Interface seems good. easy to use. price is a little steep, but is only rate for concurrent agents online and not multiple profiles.
Only get about 10 chats a day. We are boutique hotel in Costa Rica and I wonder if video option would sell better if people had the chance? I know most text support is only text base, but I see a few that offer video and voice as well.

Does anyone know how effective video support might be?

March 24, 2014 Reply

    hugh

    How did you get on with investigating video options, Colin?

    August 5, 2014 Reply

Mariee

Hello Sherice Jacob,

Thank you for this article. Live chat solution are the future of online customer relationship ! You presented 7 solutions. There is also Watcheezy, the free live chat software for e-commerce owners. Watcheezy is a live chat solution combined with a powerful behavioral targeting tool.

Customer advisors autonomously set behavioral targeting filters and receive alerts when high potential visitors are online. Then, they can choose to be proactive and start real time conversation via click to chat, click to call and click to video. Watcheezy uses WebRTC Technology for high quality real time conversation.

We provide a free API to all of our customers. It allows to set advanced behavioral targeting filters. For example, agents can receive alerts when visitors put an article on their chart.

Their website is: watcheezy.com

April 7, 2014 Reply

Elena

Thanks for the collection of tools. But why I don’t see Provide Support in the list? Very flexible and easy to setup in my opinion.

April 7, 2014 Reply

Sacheen

Wow! All of these are super expensive!!! Websitechat.net is $4.99 per operator monthly and can be used on PCs, Android and iPhones. We are a small family owned and operated company, so this comes in handy even when we are out working (even though I generally am in my home office for a majority of the work days).

April 9, 2014 Reply

Grifin

+1 for live2support because of low cost+advanced features+highly reliable.
my company had integrated this chat software before few months ago and they are generating good leads.

April 17, 2014 Reply

    Kathryn Aragon

    That’s great, Grifin. Thanks for sharing!

    April 17, 2014 Reply

    neil

    Grifin, awesome! Glad to see you are seeing such great success :)

    April 17, 2014 Reply

Kev

I have been flipping through these options, a great resource by the way and thank you. Ironically, what I am seeking is a way simpler interface than the things I am seeing so I wonder if anyone has an idea on where I can go for this: I don’t want my customer to have to initiate the chat…I don’t need their name, I dont care about their email address and I don’t want them to have to go to the trouble to register just to chat. In fact, I don’t even want them to have to select to chat or not, I want to proactively have an open screen on the page and when they log in, they can just ask any question in the chat box and I’ll answer it live. No hurdles to jump, no info to provide, I am right there on the home page and I want to be able to initiate some dialog with my customers as if they just walked into my store. For example, I KNOW where they are logging in from, so I could say “Welcome to my site~ hows the weather in Seattle today? Im here if you need anything, and would be glad to help you get started” Every single option I have seen so far forces my customers to jump through hoops just to ask a question and I dont get to welcome them personally and thank them for dropping in. Any ideas on a chat client that is not so hard on my buyers? Looking hard for this simple app and I am buried in all these complex options, registrations, tracking etc. I don’t need that, I just want to greet them personally when they log into my store. Any ideas? Thanks~

April 23, 2014 Reply

    hugh

    My thought too – the fear of internet info fishing needs to be overcome.

    August 5, 2014 Reply

    Toni

    Hi Kevin,
    giosg solution does not require the customer to initiate the chat, ask for the customer’s name or email address or any kind of registration (those annoy me too). You can monitor their browsing on your console and reach out to them proactively whenever you want (or when suggested by giosg). The chat window can be open in the corner of the website at all times if that’s how you want it or we can minimize it or take if off the screen altogether. You can see real-time analytics on the customer so you can intelligently approach them (like how is life in Toronto today?). You can set up different triggers for automated messages from the operator when the customer maneuvers around your website. giosg has all the bells and whistles with real-time targeting and networking with your customers and vendors and OEM’s but if you don’t want those and just want a simple user-friendly chat option, giosg can provide that as well. Check out giosg.com and let me know if you’d like a free trial. I can set it up within minutes. Thank you.

    September 10, 2014 Reply

Dan Byrne

We use a company called “Who’s On” it absolutly smashes all of the above on price and has unbeliveable functionality – site entry allerts, prospective customers, dynamic invites along with all the other functionality you would expect to see. it is incredibly easy to use and i would recomend it to anyone looking to investigate this evert growing sector. It also allowed us to win the “Best Use of Technology Award” at the midlands contact centre forum 2013….. Check them out.

April 24, 2014 Reply

    Kathryn Aragon

    Thanks for your input, Tara and Dan!

    April 24, 2014 Reply

    neil

    Dan, thanks for the tip and for reading. We look forward to hearing more from you :)

    April 24, 2014 Reply

Julia Z.

Hello,

nice article so far. But there are lot of more good live chat soloutions in the market – like livezilla or zopim. We using zopim.

April 28, 2014 Reply

    Kathryn Aragon

    You’re right, Julia. There’s no way we could cover every option on the market. That’s why we appreciate comments like yours. Great additions. Thanks!

    April 28, 2014 Reply

    neil

    Julia, thanks for the heads up :)

    April 28, 2014 Reply

    Jesse W.

    Zopim is great, except the iphone app does not work all the time.

    August 20, 2014 Reply

Martyn

I cannot find a solution for my needs.

I have 100 websites that I would like to add “live chat” – but only 1 operator. I would like to be able to chat with all websites at once in a single location. Also, I need an offline system or App.

Zoopim does all of the above – but when I signed up fo an account I kept getting a page with a 502 “gateway error” – does not give me confidence in their system!

Any alternatives to match my needs?

May 5, 2014 Reply

    Toni

    Hi Martyn,
    you may want to take a look at giosg solutions (www.giosg.com). Giosg allows you to track traffic on several sites and utilizes real-time analytics and machine learning to identify the visitors on your sites that are most likely to be influenced in their shopping decision if reaching out to them via chat. This will save you a lot of time and effort since you don’t need to reach out to any cold prospects or visitors who will make a purchase whether you reach out to them or not. Giosg tools currently provide 54% – 322% improvement on conversion rates on any webshop. Please check out giosg.com

    August 11, 2014 Reply

Tara

With WhosOn you can monitor multiple sites and only have one operator take all chats from one GUI.

You can also have different click to chat buttons, invite rules and triggers although it can all be controlled from one GUI.

Offline you can have the system set to show no graphic, have the graphic set to leave a message as well as being able to add an additional option included – Click to Call back.

Out of hours you can have the system linked to a mobile phone using SMS credits or by using an SMTP Gateway from your mobile phone provider so that an SMS alert is sent to you with the details of any messages left or request a call backs.

There is also the option to use a mobile GUI for iPhone and iPad so agents can take chats with the web visitors via these mobile devices.
Contact me for more details: Tara [at] parkersoftware.com

May 6, 2014 Reply

    Kathryn Aragon

    Thanks for the details, Tara.

    May 6, 2014 Reply

    neil

    Tara, thanks for the tips. Looking forward to hearing more from you :)

    May 6, 2014 Reply

Miko Meltzer

Kev & Martin…..

1 – Kev: you can user a chatroom for what you need instead of one to one. Within a chatroom you can initiate private messages to each user.

2 – Martin: If you have 100 website and one administrator, you may put one chat in 100 locations. This will create a simple way for on emoderator to talk to all 100 websites and approach each peron in a private chat.

Try: RumbleTalk

It is have nice chatroom themes.

May 12, 2014 Reply

Jasmine

Hi, We also use imsupporting. It has always done what we needed and in all honesty its pretty damn cheap. IMsupporting Live Chat
Shocked it wasnt on the list really although all solutions were pretty good.

May 13, 2014 Reply

    Kathryn Aragon

    Thanks for sharing, Jasmine. Unfortunately, it’s impossible to include every vendor on our lists, so your addition is appreciated.

    May 13, 2014 Reply

    neil

    Jasmine, thanks for the heads up. We’ll have to check it out.

    May 14, 2014 Reply

graciadarya

Hi there,
Well i had tried each of the above listed software and than i came to know about eAssistance Pro and really it a worth to look into , they had all the advanced features in a mere price and a fantastice support ,each user is being provided by dedicated account manager and its really worth to note

May 19, 2014 Reply

    neil

    Graciadarya, thanks for the feedback. Definitely looking forward to hearing back from you :)

    May 19, 2014 Reply

selena

Hi,
thanks for such a wonderful article, we actually like to recommend eAssistance Pro.
Its very cost effective solution with all advance features

May 19, 2014 Reply

    Kathryn Aragon

    Nice tip, Selena. Thanks for sharing.

    May 19, 2014 Reply

    neil

    Selena, glad we could help. Looking forward to hearing more from you :)

    May 19, 2014 Reply

Patrick

Really interesting review and discussion…..I wonder if there is any one provider that can be used on our multiple websites. – It becomes really expensive to to pay the above prices multiple times.

Thanks folks

June 17, 2014 Reply

    Neil Patel

    Patrick, glad we could help. Thanks for the feedback :)

    June 17, 2014 Reply

    dona

    nice really nice

    June 26, 2014 Reply

    Jerome

    Yes it is possible with our software, you don’t even pay a monthly fee and have most options or more what others have above. Visit us: livesupportrhino.com

    July 1, 2014 Reply

Tomas

I suggest to trye RedHelper (redhelper.com) with Unique CoBrowsing functionality. It let you see where client is and help him faster get what he want.

July 4, 2014 Reply

    Neil Patel

    Tomas, thanks for the feedback. Will have to check it out :)

    July 5, 2014 Reply

Patrick

I’d like to suggest Social Intents. Unlike some of these other solutions, all of their plans include unlimited agents. They also have some other interesting widgets to choose from like email list building and social incentives.

August 19, 2014 Reply

    Neil Patel

    Patrick, thanks for the suggestion. We’ll definitely have to check it out!

    August 20, 2014 Reply

Steven

I gave chatnox.com a try and am very impressed at the whole user experience. Loved the way all options are laid out.

The set up was too easy. A big thumbs up!

August 27, 2014 Reply

    Neil Patel

    Steven, glad we could help. Looking forward to hearing more from you :)

    August 28, 2014 Reply

    Nicole

    Thank you for the Mention Steven! Glad you are liking it :)

    September 2, 2014 Reply

Toni

Giosg (www.giosg.com) tools have been a great success in Scandinavia and are now available for the North American market. Pricing starts at $39/month. Giosg is not just a chat tool but also a very efficient sales channel providing 150%-370% boosts in conversion rates (and growing). The platform offers real-time targeting based on advanced machine learning and self-evolving algorithms that automatically identify hot and cold prospects on the site (and anything in between). Additionally, giosg has networking functionality that embeds the eCommerce websites with the vendors or OEM’s allowing those sales/customer service reps to seamlessly target and chat with the visitors on eCommerce sites as well. This is a huge added value in boosting sales and customer service. Another cool feature is that each sales/customer service rep can have multiple domains visible on their console at the same time allowing them to track traffic and chat with prospects on multiple websites simultaneously. All this while giosg platform automatically targets prospects to initiate chat with for the reps! Very easy-to-use tools and installation takes less than 15min since only one tag is added to the website source code. I highly recommend giosg.

August 28, 2014 Reply

Richard Robbins

I’ve tried to use several live chat programs that show up in the WordPress plugin search, but all of them seem to have one problem or another that makes them not work for our website.

I thought that FlexyTalk would be a great solution, but I can’t get it to work. It seems really buggy so far.

I’m going to try the ones you listed here and see how well they work.

September 11, 2014 Reply

    Neil Patel

    Richard, let us know if you need any help along the way!

    September 12, 2014 Reply

geek

Dear Neil I would suggest Chat4Support as its having many features and some features like multi-language support is present in free version which many other providers dont have. The paid version is completely feature-packed with auto/proactive chat invitation, website visitor tracking, support ticket system,etc.
Besides live chat with your website visitors, it monitors site traffic, tracks website visitors and analyzes their web activities. You may collect many useful visitor information, such as their referrers, their location & IP, how many pages they are visiting, whether they are repeat visitors, keyword usage. etc.

September 27, 2014 Reply

Nicole

Hi Neil, Nicole (Co-Founder at ChatNox) here again and I cant thank enough for this blog which has given us a great opportunity to talk to so many folks who come here and evaluate various products in the market.

I wanted to share with readers here, as part of our exercise to let users evaluate products, we now let users evaluate our product directly without even signing up at chatnox.com

October 2, 2014 Reply

Rhyne Since

We have been using LivechatscriptPRO. We are just paying $9/month for so many features comparable to those who charge $30/mo.Our small company been using them for a year and we are very much satisfied so far.
They also have a free version though lacking with enterprise features like their PRO. The FREE however has the same PRO mobile version with SMS notification.

October 3, 2014 Reply

Nicole

Hello all!

Nicole here and a quick update for readers here. WordPress users can now use ChatNox for their live chat need. We are now listed on the WordPress Plugin Directory. Link to ChatNox WordPress Plugin Page

Have a good day ahead!
Nic

October 21, 2014 Reply

David Fiderer

Can anyone recommend a live chat service that can be integratged with our Zeacom phone system? We expect to have 30-35 operators. We also prefer one that has the co-browsing feature. Thank you.

David

October 29, 2014 Reply

    Toni

    Hi David,

    please email me at toni@giosg.com and I will share our (giosg.com) call center solution details with you including integration with any phone system. We can be up and running within days.

    Thank you.

    Toni

    October 29, 2014 Reply

    Klaus

    Hi David, a awesome Livechat with Co-Browsing (and unique ‘SceenView’ Feature, WebsiteWidgets, internal TeamChat, …) you can find here: VisitLead.

    November 12, 2014 Reply

      Kathryn Aragon

      Thanks for the tip, Klaus. It’s nice to get a personal recommendation.

      November 12, 2014 Reply

Zelessay

HAave you guyz tried zopim?

November 1, 2014 Reply

Rajesh

Wondering why pay for software when I get software + operator.

I have a medium size business and I get good number of visitors whom I cant respond 24*7. I prefer Plug2Support guys to respond my clients. I pay them 50$ per month. For this, they provide me chat software as well as live agent for my site 24*7.

November 3, 2014 Reply

William Lacey Group

Hello, thank you very much for sharing these with us, I am after a live chat box that sits on the left hand side of the screen, not at the bottom or a button. Would you happen to know if any of these ones you have provided here, have a customisable option to change the look? If not, thanks for sharing and I will continue my search :)

November 5, 2014 Reply

    Toni

    Hi William,

    giosg allows you to customize the look & feel (including location and orientation) of the chat box as you please by just changing a few settings in the system console. You can do all of this by yourself within minutes.

    Toni
    toni@giosg.com

    November 6, 2014 Reply

      Kathryn Aragon

      Thanks for answering so quickly, Toni. Appreciate the input.

      November 6, 2014 Reply

Tara Burton

Hi, the new version of WhosOn allows top and bottom corners, also able to re-skin the chat windows and themes. check it out!

November 6, 2014 Reply

denis

I made a lot of research in finding a chatroom for my Algo-Trading website. I used envolve for a while till they closed up, pitty. I tried IRC but I truly did not like the look and feel and the “mess” of text in there.

I had several points which are important to me.

1 – First I needed a chat that can be seen in mobile (all versions) so I narrowed down the search for html5 chat room that look good on both mobile and pc.

2 – I needed a custom design, I needed my background to be black or transparent. This was very hard to find (my site is dark).

3 – I do not like to install the chat in my server as this is high cpu and resource consumer. So I need a chat service.

4 – Lastly, I needed the ability to add youtube videos and upload files (technical analysis).

I have checked several chats and only 2 met my needs, RumbleTalk and Cbox.
I choose RumbleTalk finally as it can be integrated into my page and not only as toolbar.

November 6, 2014 Reply

    Kathryn Aragon

    Thanks for sharing, Denis. It’s great to get different people’s input.

    November 6, 2014 Reply

Bill

These are all great tools, but I didn’t want to be sitting in front of my computer all the time waiting for people to ask questions. I found a new tool called syncro that acts as a direct line between your website and your cell phone where you can communicate with them via text message.

November 6, 2014 Reply

Adriana G.D.C

Very nice overview. I am actually testing Visilead.com. A friend recommend it to me and so far so good. I think it is not that popular yet but I decided to give it a try because it seemed quite complete, has nice features and the price is more than competitive (also they offer a 14 days trial). Definitely it’s better than I expected.

November 20, 2014 Reply

Visit Lead

I personally tried Live chat at visitlead, and it’s just an awsome expereince, Better quality with less effort.

November 26, 2014 Reply

denis

Great List. Maybe you can check out Rumbletalk as well, we use it and it is really great!

December 2, 2014 Reply

Jhon Ricco

Thanks for sharing your views, I will try above mentioned application. Currently I am using Visitlead live chat application which is best for online chatting with your visitors. I personally recommend this chat solution, try once I can bet you will like. Easy to use and main thing its no chat limit.

December 3, 2014 Reply


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