5 Common Objections Your Sales Page Must Overcome to Make the Sale

by 8 04/24/2013

What’s the most important task of sales copy?

Driving sales, of course.

And what’s the number one reason we struggle to do it? Because our prospects are masters of resistance.

That being the case, the most critical task of your sales copy is overcoming objections.

So let’s look at ways you can overcome the most common objections that keep customers from rushing to Buy Now! We’ll use a sales page by copywriting master Daniel Levis to glean some valuable tips.

Objection 1: “I can get the same results on my own.”

If you get this objection, you haven’t stated your core benefit clearly enough.

Sounds simple, right? But when you’re focused on listing features and benefits, you can forget to state your point in such a compelling way that readers gravitate toward your Buy button.

How to overcome it

Early in your sales presentation, you need to present your product and clearly state what people gain when they use it.

Never beat around the bush. Make it as plain and simple as possible, so there’s no doubt about what you’re selling.

In Daniel’s sales page, the product is introduced first: The product name is given in the header, and the introduction talks about the copywriting masters who have contributed to it.

daniel levis lead

After this introduction, Daniel pulls it all together by summarizing the benefits of the product:

product's usp

Especially if your product is complicated or provides a lot of benefits, follow Daniel’s lead. Provide a summary statement that acts as an elevator speech for your product. This helps people grasp the full extent of what they’re getting.

Then, after you’ve described your product, give the unique selling proposition (USP). Here’s how Daniel does it:

product benefits

Notice how big the benefit is: “join the ranks of the full-time copywriters and marketers who consistently bag blockbuster results.” It’s hard to imagine being able to do this on your own.

To overcome the “I can do it myself” objection, make your benefit as big as you can without losing credibility.

Objection 2: “It costs too much.”

Or even more frustrating: “It doesn’t cost enough.”

Pricing is one of the biggest challenges we face as marketers. But getting it right is key to making the sale.

Whether they’re aware or not, people use the price of a product to determine its inherent value.

If the price is too high, they may think the product is too advanced or complicated. But if it’s too low (which is the equal and opposite objection), they’ll suspect your product is low quality.

How to overcome it

Focus on value rather than price.

focus on value, not price

Notice the way Daniel talks about the product. Users are part of a “privileged group.” You’ll learn “amazing insights.” The price us “just” $197. And he tells you, “That’s a real bargain.”

But he doesn’t stop there. After piling on the value statements, Daniel puts the price into perspective.

put the price into perspective

This is a logical statement that helps you see the value of buying his product. To gather the same information yourself would take a lot of time and money.

Objection 3: “Does it work?”

Even before the price objection, this question runs through your prospects’ heads.

They want to proof that your product really does what you say it does.

Be careful, though. If your solution seems too easy, people won’t believe it works. And if it’s too complicated, while they’ll be more inclined to believe it works, they’ll think it takes too much time or effort.

How to overcome it

Features and benefits are the place to start. The more detailed the information about your product, the more credible it is to your readers.

Throughout your copy, include as many details as possible. Bulleted lists, like this one, work really well:

give features and benefits in bullets

Then after you’ve given your sales pitch, summarize everything your customers receive.

features and benefits

Finally, pile on the proof by including testimonials from satisfied customers.

testimonials from customers

If you have them, use testimonials that address the objections you expect your visitors to voice.

If you don’t, spend some energy gathering testimonials. Send an email to customers, asking them to share their opinions.

Or, if your product is new, invite people to test your product in return for their feedback.

If you have relationship with an influencer in your niche, ask for a review. One testimonial from a big name may have the same impact as several from average users.

testimonials from experts

Objection 4: “Will it work for me?”

Your readers may be fully convinced that your product works. Your testimonials and benefit statements may have all done their job. But your readers may have bought a hundred other products like yours, with no success.

Bottom line, they don’t believe your product will work for them.

How to overcome it

If you have stories of people who had never achieved success until they tried your product, by all means, use them.

Barring that, you need an ironclad guarantee that your visitor can test and try your product without risk. Make the strongest guarantee you can afford to make, and these doubters will be much more likely to respond.

minimize loss with a guarantee

Objection 5: “I’ve never heard of you before.”

In today’s market, credibility is critical to moving your prospects to action.

If your visitors have never heard of you before, they’ll be suspicious. Their underlying belief is that, if you are a valid business, they would have heard of you before.

How to overcome it

Don’t hide your name. Be as transparent as possible. In the face of genuine openness, people are inclined to believe you.

let people know who you are

Notice that this introduction clearly tells readers who is doing the selling.

Couple that with a bio, giving more details about you, your accomplishments, and your reason for offering the product, and people will feel more comfortable with you. Be sure to include a picture. Seeing a face with your name helps people feel they can trust you.

bio evidence box

One last tip: Directly address the doubters

The strategies we’ve listed above are great ways to overcome objections: prove every promise, be clear about your product and its benefits, and include testimonials and credibility-boosters.

But you can also directly address the most common objections like Daniel does here…

directly address objections

Most of us shy away from directly addressing objections, believing we’ll be perceived as brash or pushy. But nothing could be further from the truth.

Objections begin running through your prospects’ mind the moment they realize you’re selling something. In most cases, they aren’t even aware they’re putting up resistance.

By naming the reason for that resistance, you can catch them off guard. Your ability to read their minds, so to speak, can cause them to lower their guard and hear you without resistance.

See how Daniel does it in the screenshot above. He states the objection, then gives a parenthetical statement to replace the script running in his readers’ heads.

It’s just enough of a reality check to make them give him a second thought. And it’s a great strategy to try in your own sales copy.

What about you?

What objections do you run into time and again? Have you found the best way to overcome them?

Need more resources to help you write better marketing copy? Check out this post.

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About 

Kathryn Aragon is editor of The Daily Egg, founder of Top Marketers Only, and an award-winning marketer/copywriter. She is committed to helping businesses communicate, connect, convert... and capture their market. Follow her on Twitter and Google+.

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8 COMMENTS

Mike Abasov

How can you even use this disaster of a sales page as an example? I felt screamed at just looking at it…

April 24, 2013 Reply

    Kathryn Aragon

    hehehe I don’t recommend the screaming copywriting style. But he did do a great job of overcoming objections.

    April 24, 2013 Reply

Pawan

I think that sales page was just too much for any buyer to buy the product, what say!

April 26, 2013 Reply

    Kathryn Aragon

    Quite possible, Pawan. He uses a lot of old-style direct response techniques. But you can’t knock them too much. Used right, they still get results. :)

    April 26, 2013 Reply

Ian Adams

Kathryn – I guess I’ll be the only one to say. This was awesome! exactly what I was looking for. the bright red copy and exclamation points may be too much for some, but the content is spot on.

Ian

September 16, 2014 Reply

    Kathryn Aragon

    Thanks, Ian. Like it or not, people still respond to direct response techniques. I’m glad you found it useful.

    September 16, 2014 Reply

Frankie

Kathryn,

Well done. Addressing those hidden objections is what separate the good ads from the great.

October 31, 2014 Reply

    Kathryn Aragon

    Thanks, Frankie. I’m working on a promotion now, and as part of my research, I’ve listed the objections I expect people will have. That way, I can address them in the sales copy before they become a problem. It’s probably the most-forgotten aspect of marketing.

    November 1, 2014 Reply


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