3 Dashboard Tools That Measure Social Media Engagement

by 15 01/14/2013

Everyone wants to engage with users on social media, but with 350 million updates on Twitter alone how can anyone keep track of what’s happening?

Instead of being flooded by social media data, you need to surf the wave. That’s where engagement dashboards come in.

Here are three tools worth considering:

Commun.it

If you’re mainly active on Twitter, then try Commun.it.  Sign up for an account (the free account lets you manage a single Twitter profile), input your Twitter credentials and Commun.it works its magic.

The Dashboard

Once they have, every time you login you will see a three column dashboard.

The left column is your navigation, while the center column contains your feed.  The third and final column provides more detail based on what you have selected in your feed.

In the below example I have selected “Influencers” from the navigation in Column 1 and I am viewing the details of an ()

Click to enlarge

Commun.it Dashboard

For each update you can see how Commun.it has tagged them (as an influencer, supporter or engaged user); which of your lists they belong to; their Twitter bio, followers and number of engagements.

You can also see mentions you haven’t replied to, with an inline tweet box and whether they are someone you should follow. Click on the ‘consider to follow’ button and the third column shows more detail about the user. You can follow them from the Commun.it site.

Navigating Commun.it

Beyond the dashboard, you can use the navigation in the left column to track relationships (influencers, supporters and engaged and high value); followers and unfollowers (with recommendations on who you should follow and unfollow); and groups (based on your Twitter lists).

You can find leads based on keywords you choose and refine these by location, language and sentiment.

Finally, you can search for particular Twitter users.

Activity and Engagement Reporting

To complete the package, Commun.it provides activity and engagement reports. The activity reports cover mentions sent and received, retweets sent and received, reach, the names of people mentioning you or mentioned by you, follower growth and your most retweeted status.

If you have a free account, the report covers the last 3 days only. The engagement report tracks some of the same items for particular areas and you can input a URL if you want to track that too.

Running this report brings up a table with a rating, follower count, engagement count and follower metrics for the users, including status updates.

Click to enlarge

Commun.it Report

Commun.it provides exactly what it says on its home page — Easy Twitter Management.

But what if you also want to monitor sites like Facebook, LinkedIn and others?

Give a tool like Cloze or Engagio a try.

Let’s look at Cloze first.

Cloze

Cloze also provides a dashboard for you to track your interactions, but it’s not confined to Twitter.

You can add Facebook, LinkedIn and email – in other words, most people’s most important networks. Cloze uses the data from these to create a profile for you that is surprisingly detailed.

Cloze

When you first go to Cloze, you get a homepage showing the number of missed messages you have and your Cloze score (which measures the quality of your relationships based on dormancy, frequency, responsiveness, privacy, freshness and balance) .

The home page also shows the number of messages and contacts being tracked and the number of strong relationships it has discovered.

Every contact also has a Cloze score based on their importance to and interaction with you. All you have to do is click on their name to get a detailed view of their interaction with you, their contact information, people related to them and recent messages.

In this example, my connection with this person is positively effected by how recently we have talked,

Cloze

 

The overall Cloze score is determined by a number of factors,

Cloze score

Catching Up

The next important page is the “what you may have missed” page.

On the left this shows your contacts and their updates, with options to share them, mark the update as read, or mute them. You can filter the view to see just emails and direct messages; just profile updates; just new connections and just shares and comments. And you can also change what you see for targets, muted targets and everyone else.

 

Cloze automatically suggests targets based on your interaction, but you can also mute or pin different targets so you get the tailored view you want. You can even choose whether to show personal relationships, coworkers, other relationships or everyone and can track up to 100 key relationships.

Reply and share options are appropriate for the original source. For email, clicking the paper plane button allows you to send a quick email or to send one of the message templates (call me, I’m on the road, or I’ll reply soon).

Here’s an example of the options available for a Twitter status update I missed,

cloze2

Cloze provides a great way to communicate with the people you want to reach from a single place.

Engagio

The third dashboard is Engagio.

Founded by William Mougayar, the site started as a social conversations network – a way to converse with others on social media without having to go to each site to find out what was happening.

That’s still at the heart of Engagio.

Sign up, add your accounts from 14 social networking sites and track your conversations either in a unified inbox or site by site. You can follow users and and see what they are talking about and even track the top people you interact with.

All of this happens in a Gmail-like inbox interface.

Click to enlarge

engagio

Transforming Relationships

At the start, the site aimed to let you transform your online interactions into relationships and recent changes have improved functionality and design.

Engagio tracks comments and discussions from 14 networks including

  • Twitter
  • Facebook
  • Google+
  • LinkedIn
  • Disqus
  • YouTube
  • StackExchange
  • StockTwits
  • Angel List
  • WordPress
  • Hacker News
  • Tumblr
  • Google Contacts
  • Foursquare

Engagio aims to end the fragmentation of the social web.

Engagio accounts

Discovering Engagement

At the heart of Engagio is the engagement discovery dashboard. On the left is a small navigation panel.

The middle shows discussions from people you are following, with a small icon indicating the network the update is on. Click on the update and a sub-menu appears to allow you to reply, share, follow, view, like or see the context. Some of these functions happen in-line, while others take you to the social media site to complete the action. And on the right of the dashboard, there are lists of sites and articles where your contacts are active.

All users also have an editable profile which lists their networks, Klout score, links (pulled mainly from Google+), bio and recent discussions. You can also get an at-a-glance view of how active users are on the social networks they use, the top sites they comment on and the people they interact with most.

Other Engagio Features

Here are some of the other major features of Engagio:

  1. When you follow a user on Engagio, even if it’s just on one network, you can see everywhere that user is participating (as long as they are signed up for Engagio).
  2. Engagio has a new search feature. Look for conversations on a topic of interest and drill down to the people, articles and sites talking about it – this is an excellent research tool for writers and bloggers. You can even set up email alerts for your searches.
  3. Follow conversations and discussions from your Engagio dashboard – you don’t ever need to lose a conversation again.

Which Tool is Best?

So which engagement dashboard is right for you?

As always, it depends on your needs.

If you’re only using Twitter, then all you need is Commun.it. If you just need the biggest social networks, then Cloze has a lot to offer and since it’s still new you can expect more features to be added.

For me, as an active user of multiple social networks, Engagio is the best choice.

What social media engagement dashboards are you experimenting with?

About 

Sharon Hurley Hall is a professional writer and blogger. Her career has spanned more than 20 years, including stints as a journalist, academic writer, university lecturer and ghost writer. Connect with Sharon on her website.

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15 COMMENTS

William Mougayar

Thanks Sharon for this great review. It’s very comprehensive. Your profile shows that you’re well diversified in your social engagement.

January 14, 2013 Reply

    Sharon Hurley Hall

    Glad you like it, William. Engagio remains one of my favorite tools and I’m excited about all the functionality improvements you’ve made recently. Can’t wait to see what’s next!

    January 15, 2013 Reply

Sharel

Thanks Sharon for the wonderful reviews and the mention of Commun.it! we are very produ to give value and really excited for this review.

Thanks,
Sharel and the Commun.it team.

January 15, 2013 Reply

    Sharon Hurley Hall

    I think the built in tweets about your network are one of Commun.it’s best features, Sharel. Can’t wait to see what else is in store.

    January 15, 2013 Reply

Dan Dougherty

Cloze works best for me as it combines my email with the big three. The Cloze scores are very accurate and I review all key events in my network every morning to start my day. Love it!

January 15, 2013 Reply

    Sharon Hurley Hall

    I like Cloze too, Dan – what I’m still experimenting with is tweaking it so I see only the updates I want (though it works pretty well out of the box).

    January 15, 2013 Reply

Mark Simchock

Interesting. Thanks.

Perhaps it’s just me but on first quick glance Cloze appears to be more about managing online communications than (mearly?) a traditional social media dashboard.

That said, it wasn’t clear to me if it’s also an email / social media communications client. That is, it can push out, as well as read in. Frankly, I don’t have the time at the moment to experiment. Can anyone elaborate a bit on real day to day using of Cloze?

Also, what about Engagio, since it seems to be more of compliment to Cloze than a head to head competitor, yes?

Thanks in advance.

January 16, 2013 Reply

    Abdallah

    Mark, I do not think the two are competing with each other. I use Engagio to manage my social media conversations and more improtantly as a disocvery tool for interesting new sites, blogs and people. You might be interested in a blog post that I recently wrote describing my own personal experience with Engagio http://www.v3im.com/2012/12/engagio-improve-social-web-discovery-build-relationships/#axzz2I9ProHfC – I hope this helps!

    January 16, 2013 Reply

    Sharon Hurley Hall

    You can certainly reply to email from within Cloze, as well as some social media messages, Mark, but it tracks shares and comments, profile updats and more, so if you’re on a few networks, it might do the trick. Engagio also allows you to respond to messages from its dashboard. Having used both, I feel that Engagio incorporates much of what Cloze offers, but Cloze is still new so I’m keeping an eye on it.

    January 16, 2013 Reply

Ashwolter

Thank you for the analysis!

January 16, 2013 Reply

ricky

This was an excellent article and I was enlightened by the information. I use the CW Dashboard for my social media marketing and I like it. I can access all the social media websites like everybody else, but I can also use their dashboard to send text messages and emails. And it is always an interesting experience when I use the tracking tool. Since I don’t have a technical background I rely on the ongoing tech support.

February 13, 2013 Reply

    Sharon Hurley Hall

    That dashboard seems to have a lot of features, Ricky, but would I be right in thinking it’s an enterprise-level tool?

    February 14, 2013 Reply

Thomas Oppong

Thanks for the reviews. I know Engagio but Cloze and Commun.it are new. I am reviewing them.

April 19, 2013 Reply


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